New Way Moving Services - Review

We enlisted the services of New Way Moving Services Inc to relocate our Toyota Tacoma to our new residence. They efficiently picked up the vehicle, and the entire process, from collection to delivery, went seamlessly. Our grandson is absolutely thrilled, and we are equally delighted with the exceptional service we experienced. We highly endorse this company.  (more)

I never shipped a car before and was quite worried about it, but New Way Moving Services Inc put me at ease. They are true professionals. Highly recommended! Thank You Debra  (more)

We enlisted the services of New Way Moving Services Inc to relocate our Toyota Tacoma to our new residence. They efficiently picked up the vehicle, and the entire process, from collection to delivery, went seamlessly. Our grandson is absolutely thrilled, and we are equally delighted with the exceptional service we experienced. We highly endorse this company.  (more)

Second time shipping my vehicle with them, no issues, great customer service and straight to the point. Their prices are very competitive and they donot leave you hanging if a transport backs out last minute. Highly recommended.  (more)

i was told by Scott ( whom was very helpful) that my car would be picked up "within" the week of the 23 Aug. Needless to say it was not until the 4th of Sept. and this was only after i called SERVERAL times to ask where my car was was told like many ppl here before that there needs to be and increase of $50 in order for a driver to take the car ( mind you i have given a deposit of $150) the company then tells me my car would be delivered on Tues OR weds the 6 or 7 of aug. Contacted the driver Andre.. who said NO MAYBE THURS OR FRIDAY... called the driver thurs .. NO CAR... friday was told by the drver he was in Austin (2hrs away) this was a 2:11pm... its now 8:40pm and i called him again.. and was told SATURDAY with no clear time... I WILL NEVER USE THIS COMPANY AGAIN. THIS HAS BEEN THE BY FAR THE WORST SERVICE I HAVE EVER HAD TO ENDORE. As a Veteran of the Armed Forces i would have expected more for a company to uphold the values. I URGE YOU PLEASE PLEASE PROCEED WITH CAUTION. At this point, i would just want MY CAR OUT OF THEIR HANDS!!!  (more)

Mike is the best!! This is the second transport he has taken care of for me, and both times my vehicles have made it there on time and no problems. My driver was Bob, he asked me what time I wanted the car and he was there at the time I requested (a little shot out to him??). New Way Moving Services and Mike are the best.  (more)

Wonderful experience from the start to the finish. Great communication. Car picked up on time, and dropped off on time in great condition. Loved the App for taking the before and after photos.  (more)

DEBRA IS FRAUD LIER BITCH CHEAT BE AWARE OF THIS DOGS COMPANY THEY TRAP YOUR DEPOSIT KEEP INCREASING THE PRICES VERY RUDE UNPROFESSIONAL BIG SCAM CHEATERS BE AWARE OF THIS CHEAT DOGS  (more)

Thank you for an excellent service, im very pleased with the price, customer service and the driver. My Car was delivered right on time and arrived in mint condition. Im shipping my car twice a year due to work but New way moving services is defiantly the best out there.  (more)

I highly recommend New Way Moving Service to all! They are very good at this job and they move you without any hassle. Doing a long distance move is almost like a local move, just a bit of gap on the middle! Their prices are low and they move you without any damages. Their team members are experienced, decent, professional and caring. They moved all my things without any damages at all. Everything was delivered within the given time and I really loved how the price did not change. I had a very good move. I will use this moving company again!  (more)

Scam artists. They are the worst transportation company I have ever dealt with. They Quote you a real low price and string you along for a couple of weeks. When you try to cancel, they refer to a milti page contract that says no refunds. Shame on me for not reading their reviews first.  (more)

Be Aware of this Scam-Artist Organization… I contracted their service for my son’s vehicle to be moved from FL to SC for $299.00. The Agent assured me it would be moved in the time frame we contracted She even said I was on a popular route and there are drivers desperate to take vehicles back North because of the Snowbirds shipping their cars to the South. Long story short, the day the moved was going to take place, I was told it would be an additional $200 if I wanted it moved. Their excuse was I live 15 miles from the interstate and no driver wanted to go off the path of Interstate 10. I waited more than a week and they did this to me! I had to scramble to buy my son a one way ticket for $600, and ruin his Thanksgiving plans so he could fly in to get the car so he could make it back in time for school. Funny thing is two other companies I contacted told me that New Way is known of their “Bait and Switch” tactics from other customers and most people give in because it is the last minute and are desperate to mover their vehicle. In addition, if you do decide to go through the hassle of contracting them, Do not—I repeat, Do Not give your credit card info to them. They were supposed to do an authorization on my card for $75 but instead charged my card for the full $299.00. I have called and emailed at least 15-20 times and have gotten the run around since I cancelled the contract . Good thing is they were stupid enough to send me emails saying I would get a full refund . It’s been three weeks and am tired of “Someone will call you back in a few minutes, the manager of the department won’t be in until Next Week, the system is down, etc.. You don’t know how many times I called to resolve this problem. Though my CC company will refund the money and I will be contacting the BBB, I hope this review opens their eyes and they stop operating a Fly-By-Night Mom and Pop shop that is not conducive with today’s Customer Service standards. New Way Services…. I now have the last laugh! I just hope and pray my experience gets out to all the customers looking to move their vehicles around the country  (more)

Was trying to setup moving vehicle and my card was immediately charged prior to receiving a contract. never signed a contract either and now they will not refund money... beware of these scammers  (more)

Please be advised that New Way moving should be called "no way moving" I paid $175 deposit and was quoted an additional $550 plus $100 since the vehicle was inoperable and needed to be winched. The driver arrived and did not have space on the bottom deck so he left. I requested another attempt a month later but they never sent a truck and advised that a winch could not be located. I requested my refund since the service was not performed and never got it. I would advise everyone to avid this company.  (more)

New Way…NO WAY ! I made a big mistake. I trusted this company to get my car moved. They took my deposit, never performed any service (except lip service), and now won’t give the deposit back. Thieves. Do not use NO WAY. This company misleads its customers into believing their car will be transported at the quote they give, asks for a deposit on your credit card, never provides the service, instead tries to squeeze more money from the customer, and refuses to return the deposit. This company is not to be trusted, no matter what they tell you or what self-serving reviews they have out there. After I gave them my credit card for a deposit, I got an email asking me to sign a contract that gave away any rights you have. “The customer agree that he will pay the broker fee to New way moving services and will NOT seek to charge back a credit card or dispute any charge once processing had began on his order.” I did not sign that contract. It thought that it would have given my consent for No Way to keep my deposit without performing any service. Guess what? They kept my deposit anyway. How I wish I had read reviews and complaints concerning this company before all of this occurred. I could and should have read the many very negative reviews and complaints lodged against this company from former customers that had identical experiences with this company as I had. Like most people who do not use this kind of a service very often, if ever, I too was not prepared to beware of dealing with an underhanded company like this. Others will likely become their victims just like me. I now know that to be accredited by Better Business Bureau of Miami, Florida a company needs to apply and BBB needs to determine if a company meets their accreditation standards: Build Trust, Advertise Honestly, Tell the Truth, Be Transparent, Honor Promises, Be Responsive, Safeguard Privacy, Embody Integrity. New Way is not accredited by BBB. I found that BBB grades a company across these factors: Complaint History, Type of Business, Time in Business, Business Background, Failure to Honor Commitments to BBB, Licensing and Government Actions, and Advertising Issues. On a scale of A to F, has now downgraded New Way again and now BBB gives this company a grade of D. You can guess what I would give them. My advice: Do not use this company. There are other companies that will not take a deposit until they find a driver and you agree to the price. Somehow New Way should be stopped from using these deceptive practices to trick people who just want to get their car transported at the price to which they agreed, so that there won’t be more victims like me for New Way.  (more)

I was quoted a price of $425.00 from origin to destination. After the 72 cancellation period New Way informed me that they could not move the vehicle for the price quoted and said the new fee was $575.00. I was not able to cancel due to the fact that they waited until after the 72 hours to raise the price for delivery of the truck. When you receive a quote from a Company and they take a deposit they should not be able to change the quote. In this case the quote was over 50% higher than what they originally told me. By then I was stuck and they did not care at all. Overall my experience with New Way was very poor. I would not recommend them to anyone at all.  (more)

New Way Moving used a bait and switch on their quoted price, approximately 4 days after their final pick-up date (after they wrote the contract to give themselves an additiaonl 5 days from the start) That might be hard to understand but the bottom line is they were about 20 days late according to the contract, then they raised the price. After they raised the price, the claimed they found a carrier, then I was told there were weather delays in one phone call, the next phone call they told me the pick-up truck had broken down. They asked if I wanted to repost to find a new carrier at which time I said no, however New Way Moving refused to return my deposit. Not to mention ignored phone calls and emails.  (more)

The service provided by New Way Moving Services was outstanding. The moving team were personable, helpful and knowledgeable. I felt that I and my belongings were being well taken care of. The move was done in an efficient and timely manner. I'm recommending their services to anyone that will listen.  (more)

Untrusted and very unprofesional company. Please get everything in writing word to word by the company what they said before you signed the contract. Review entire contract before you signe the contract.  (more)

New way moving services completed the move out within the specified period of time for the elevator and had us in our new apartment in record time. My wife and I were very pleased with their speed accuracy and attention to detail.  (more)

Please do convey my thanks to the young, energetic moving professionals you sent out to move us. They were really hard working, well mannered, and very professional. We were also impressed at how fast and carefully the guys conducted their work. We have moved 3 times in the last 3 years and have never had service like your staff gave us. Thanks again for a great service. I will be recommending you to anyone who asks me in the future and we will definitely use your company again.  (more)

I was extremely pleased with every aspect of my dealing with New Way Moving Services. They were very professional, courteous and prompt. I would have them whenever I had a vehicle to ship and would recommend them to all my friends needing such a service.  (more)

I hired Low Cost Moving to move my entire house. These guys not only provided to me really great deal, but they worked very hard for many hours and they packed everything really well. Thank you for safe delivery and for your great work. I will recommend your service to all my friends.  (more)

We hired New Way Moving Services as our carrier for our move in July last year and are very happy to report our complete satisfaction and gratitude. It was a stressful time, moving everything with short notice, but these guys really made it easy and stress free. Great company!  (more)

They work only to steal your $150 deposit fee. These people are the worst ever service i have faced in my life. They will never contact you or pick up your car. Once you cancel their order, they will not return your initial fee $150, untill you dispute the transaction through your CC. Stay away from this 420 Company.  (more)

I decided to go with New Way Moving Services after reviewing many a proposals from so many companies. Rachel was the sales representative from NWMS and she was very considerate. Apart from giving me a very economical cost, she also assured to get my vehicle delivered as per the dates I wanted and they did it as promised. My experience with them was great, and I would really recommend them to my family  (more)

TERRIBLE EXPERIENCE!! DON’T USE NEW WAY I had an awful experience with New Way moving when I was transporting my car from NJ to northern CA. A coworker used New Way to move her car from Florida to New York and she said it was great. So I went on her recommendation and called to book it. I got a call back right away when I left the message that I would like to book the transportation. I received the quote for $950 and left them my deposit. The quote said my car would be picked up on Dec, 20, 2012. It also said they had a 10 day “window” of time to pick up the car. The 10 days came and went and I was in touch with the dispatcher at New Way. She said they were not able to secure a truck to transport the car for that price and it would cost me $200 more!!! At this point, I was already booked on a flight to California and new I would need my car ASAP so reluctantly I agreed. The new pick up date was going to be January 3rd. I was already in California at this point and my car was at a friends house in NJ. My car still was not picked up until January 4th! Way passed the 10 day “window” despite the increased price. Then the company dropped off the face of the earth. I left multiple messages for New Way and AY Trucking (the actual trucking company that accepted my bid to transport my car). I left messages every day with no response. Finally, I said I would report my car as being stolen if someone did not call me back. Turns out the truck that AY Trucking was using had a broken transmission and they had my car while it was being fixed. I was never told any of this while it was happening. I was paying for a rental car this entire time while I was in CA waiting for my car and it was costing me more and more money. I was not going to get any kind of refund because the contract states they are not responsible for mechanical failures. My car finally got on the truck and was supposedly on its way, again, I didn’t get any return calls to let me know where my car was. My car finally arrived on January 20th!! A full month after the original pick up date that was on the contract!! If you want to be left in the dark and experience delay after delay and then get screwed on the price, then go with New Way Moving and AY Trucking!! The final cost was $1050 plus my $150 deposit for a total of $1200!! Not the $950 from the original agreement and a month of aggravation!  (more)

i HAVE HAD THE WORST EXPERIENCE DEALING WITH THIS COMPANY. DO NOT USE THIS COMPANY!!!! New Way Moving is the utmost unprofessional, rude, inattentive, worst company I have ever dealt with in my life. I called to set up the pick up for my car on a wednesday and spoke with Robert. he REASSURED me that my car would be picked up no later than friday as I emphasized to him that I will need my car as soon as possible because I did not want to spend money renting a car. I look at the contract online before I sign it electronically and it says that the transport date is for the 14th. Thats completely unacceptable because I need my car by the end of the following week. I call Robert back before signing it to ask him about the date and he tells me thats just standard for the contract, not to worry because my car will be picked up by friday at the latest. So Friday comes along and my car does not get picked up.I don't understand how a car shipping company would tell someone a specific date with reassurance and lie about it blatantly. So monday comes around and tuesday and my car is still not picked up. I was very frustrated by this because I know that when my car gets picked up it will take 5-6 business days to arrive. I call Robert and all the sudden he can't be reached the entire week. I left messages and he never returned my calls. EVER. I get through to dispatch and the woman on the phone continually tells me that she's working on getting a driver assigned to my vehicle and never gets it done. I ask her if I can get through to Robert and she says he's on the phone and that she can help me. I ask her to relay the message that I would like to speak with him and still, no call back. At this point she knows who I am when I call and is very rude, inconsiderate to my situation of not having a car 2 WEEKS AFTER I PUT DOWN MY DEPOSIT AND MADE MY ORDER. Today, September 19th marks two weeks that my car has not moved from the spot it has been parked for two weeks. 12 days after the date I was told it would be transported. So to put everything together, one worker lied to me about the pickup date and then refuses to pick up my calls as my sales rep and refuses to return my call so that we can discuss the situation, the woman that works dispatch (and apparently customer service as well) is inconsiderate, talks over me whenever I want to explain why I'm calling, and tells me there is no reason for me to speak with my sales rep about the conversation that he and I had personally on the phone. I highly regret going through New Way Moving company and anybody that wants professional moving services without a headache and on time, especially for a vehicle. DO NOT USE THIS COMPANY. I repeat, DO NOT USE THIS COMPANY. Worst experience of my life with a business.  (more)

I was seduced by the low quote price, but then I decided to look at reviews. After seeing their D- review on BBB I decided to cancel my deposit. I called the agent back three minutes after we had spoken to cancel. I cancelled via written email (as he requested) FOUR TIMES. I NEVER gave permission for them to charge my credit card? And the charge is still there. I finally had to call my credit card company. I'm so glad I didn't use them if just getting my deposit back is this terrible! STAY AWAY!  (more)

Bad point: 1. very bad customer service. Until you sign and pay advance they will call you 10 times with big promises BUT after that its are turn to call 10 times. NO reply on emails either, specially that person SCOTT. 2. The price they quote may not be final and it will depend on driver of that day. I paid $75 more becoz no other choice. 3. The timeline which they promise, you just double atleast in reality. 4. Forget about any damage claim. Long list .....  (more)

Very reasonable company. Matched a quote I had that was lower then theirs (which made my wallet happy). My car was picked up within 2 days. The carrier they hired "Lyon face logistics" was excellent and I got my car in the same condition it left in. Overall I was very happy with the company..  (more)

I wish I found this site before I gave the criminals my money. I paid for a service that was never provided. After 13 days of waiting for a pick-up I was forced to use Plycon which I should have done from teh beginning. They got the job done immediately. New Way tried to get more and more money out of me with false promises of getting the job done. They kept my deposit and refuse to refund it. They are a terrible company that have proven to be terrible at what they do. Good luck if you have already given them a deposit, if you havent yet then go find a new transport company and save yourself the headache.  (more)

I set up a request for quote and was given a fair price. In several emails "marc" told me that the pick up was no problem - the location was do-able that in talking to the "GM" the time frame was good - just esign the contract so the deposit could be made and the pick up scheduled..... we sat around and wasted our vacation waiting for contact from the dispatch amyone to call. Nothing. I get home and email "Marc" only to be told "Contact dispatch" the blow off began. Dispatch said that there was no promise so I had to send all the emails. Still no promise.This morning their dispatch tells me that the pick up location isn't possible and that I would have to drive it almost 250 miles closer to the finla location in order to make the pick up possible. i'm outraged at this point I tell her that I want to speak to a supervisor - I get transfered to "Ron" who tells me not sure how this happen - that he'll look into it- but Portland is the only way they can accomidate me. HOW IS THIS COMPANY IN BUSINESS? bait and switch much? And now I'm not getting my deposit back because i cancelled the contract -not them because they came up with a solution. HOW THE HELL IS THIS COMPANY STILL IN BUSINESS ?  (more)

Dealing with this company on my move from PA to CA was BY FAR the worst part of my trip. I locked my price in and paid the $150 deposit in January for a June move but when June came around they said gas had gone up and it would cost more than they originally agreed to in the contract.They first LIED by saying they had a truck but it broke down and the parts had to be flown in from overseas and then after a few days they came back and said they DIDNT have a truck and i would have to fork out another 4 or 5 hundred dollars if i wanted it moved. Customer service was HORRIBLE, Cynthia did not return my phone calls or emails and still has not sent me a cancellation form so i could get my deposit back. During this whole time i had to leave my vehicle in PA while my family and I made the cross country trip as New Way kept saying they would ship the car. After all this, i went with a different company who shipped my car the day after i called and it arrived earlier than anticipated. As far as my deposit,i disputed it through my bank who refunded me my money and was investigating New Way (who never called or emailed back after they screwed me). Again, DO NOT USE NEW WAY MOVING SERVICES, if you do all i can say is "I told you so" in advance. Also, you wonder why they are BBB accredited and have a BBB grade of C-  (more)

This company practices dishonest and terrible business. My husband had to move across country last minute and we needed to ship our car. Robert from New Way Moving guaranteed me multiple times in emails and on the phone that they would come pick the car up to be shipped before a specific date. I heard NOTHING for the next week from New Way or Robert and after attempting to contact them unsuccessfully, through emails and phone calls. At this point I was getting nervous as my flight to leave town was approaching and it was the day before the last scheduled pick up date New Way had promised. After numerous phone calls, I was able to get a hold of someone else who told me the driver would be calling me that afternoon to set up the pick up for the following morning. Again, I heard NOTHING. The next morning I was on the phone from 8am until 11am before getting a hold of someone, who was beyond RUDE and he said they would not be picking up my car that day! My flight left that evening! I ended up having to have my sister-in-law drive our car out THREE WEEKS later and we had to rent a car for three weeks in the meantime. New Way is so shady and dishonest that they have been charging us $150.00 several times (I had given them my credit card number for a deposit when I had originally booked). Another thing is that they demanded to be paid in CASH only, which makes me think they are not reporting all earnings properly and probably not paying all taxes. This is a very poorly run company- everything from their customer service to their unethical ways of stealing your money. When you can actually get in touch with someone, they are not the least bit helpful and do not care about their customers at all. After our situation, I read some reviews on various websites about them and cannot believe some of the other horror stories. If I had not been in such a rush, I would have researched better and found this out for myself, but hopefully I can save others from having to deal with the stress and losing hard earned money to these people.  (more)

Excellent service from this transport, I personally feel that they are the only professionals in the shipment business with immense knowledge, They running a honest business where everything is going smoothly without any trouble. Step by step smooth process is carried out here.  (more)

New Way Moving Services is BAD!I advice to everyone whoever read this PLEASE do not try to go to this company. This company collected my deposit 145 dollars and promised me that my car will be ship within 7 days. After 8 days, they told me I need to wait for another 4 days. Yet, they still change their tone from guarantee my car will be shipped to we are not sure and we can't guarantee you. The worst part is, if they said I am welcome to go for another shipping company, but I will not be able to get refund for all my deposit. Basically, I think this company is cheating. Moreover, the lady who speak to me over the phone, never say a single word to apologize. None at all. She never feel sorry, she never seems to be apologize for this bad situation. Therefore, I give this company for minus minus 5 stars !I advice everyone !! DO NOT GO FOR NEW WAY MOVING SERVICES ! THEY ARE REALLY SUCKS. They do nothing but taking your deposit money.  (more)

my car was picked up within 24 hrs and got my car today.I got the car in the same condition when I left in CA and arrived here on time.  (more)