steve c review for New Way Moving Services

Review Description

Be Aware of this Scam-Artist Organization… I contracted their service for my son’s vehicle to be moved from FL to SC for $299.00. The Agent assured me it would be moved in the time frame we contracted She even said I was on a popular route and there are drivers desperate to take vehicles back North because of the Snowbirds shipping their cars to the South. Long story short, the day the moved was going to take place, I was told it would be an additional $200 if I wanted it moved. Their excuse was I live 15 miles from the interstate and no driver wanted to go off the path of Interstate 10. I waited more than a week and they did this to me! I had to scramble to buy my son a one way ticket for $600, and ruin his Thanksgiving plans so he could fly in to get the car so he could make it back in time for school. Funny thing is two other companies I contacted told me that New Way is known of their “Bait and Switch” tactics from other customers and most people give in because it is the last minute and are desperate to mover their vehicle. In addition, if you do decide to go through the hassle of contracting them, Do not—I repeat, Do Not give your credit card info to them. They were supposed to do an authorization on my card for $75 but instead charged my card for the full $299.00. I have called and emailed at least 15-20 times and have gotten the run around since I cancelled the contract . Good thing is they were stupid enough to send me emails saying I would get a full refund . It’s been three weeks and am tired of “Someone will call you back in a few minutes, the manager of the department won’t be in until Next Week, the system is down, etc.. You don’t know how many times I called to resolve this problem. Though my CC company will refund the money and I will be contacting the BBB, I hope this review opens their eyes and they stop operating a Fly-By-Night Mom and Pop shop that is not conducive with today’s Customer Service standards. New Way Services…. I now have the last laugh! I just hope and pray my experience gets out to all the customers looking to move their vehicles around the country