Nora E review for New Way Moving Services

Review Description

TERRIBLE EXPERIENCE!! DON’T USE NEW WAY I had an awful experience with New Way moving when I was transporting my car from NJ to northern CA. A coworker used New Way to move her car from Florida to New York and she said it was great. So I went on her recommendation and called to book it. I got a call back right away when I left the message that I would like to book the transportation. I received the quote for $950 and left them my deposit. The quote said my car would be picked up on Dec, 20, 2012. It also said they had a 10 day “window” of time to pick up the car. The 10 days came and went and I was in touch with the dispatcher at New Way. She said they were not able to secure a truck to transport the car for that price and it would cost me $200 more!!! At this point, I was already booked on a flight to California and new I would need my car ASAP so reluctantly I agreed. The new pick up date was going to be January 3rd. I was already in California at this point and my car was at a friends house in NJ. My car still was not picked up until January 4th! Way passed the 10 day “window” despite the increased price. Then the company dropped off the face of the earth. I left multiple messages for New Way and AY Trucking (the actual trucking company that accepted my bid to transport my car). I left messages every day with no response. Finally, I said I would report my car as being stolen if someone did not call me back. Turns out the truck that AY Trucking was using had a broken transmission and they had my car while it was being fixed. I was never told any of this while it was happening. I was paying for a rental car this entire time while I was in CA waiting for my car and it was costing me more and more money. I was not going to get any kind of refund because the contract states they are not responsible for mechanical failures. My car finally got on the truck and was supposedly on its way, again, I didn’t get any return calls to let me know where my car was. My car finally arrived on January 20th!! A full month after the original pick up date that was on the contract!! If you want to be left in the dark and experience delay after delay and then get screwed on the price, then go with New Way Moving and AY Trucking!! The final cost was $1050 plus my $150 deposit for a total of $1200!! Not the $950 from the original agreement and a month of aggravation!