Transport Services - Review

They were excellent on getting me the best price and delivery service for my move from Chicago to Austin. Everything was seamless and my Vespa was delivered on time and in excellent condition! Highly recommend!  (more)

Hands down great experience with this company! My contact (Marlon) was super informative with every detail. I had to fly out of state to see a vehicle prior to purchase, so it wasnot guaranteed I would need a transport. He not only found me the best rate, but gave me his work cell number to text him live updates so he could secure a driver as soon as I knew if I would purchase. Also, he was available throughout the entire process--after normal business hours AND on the weekend to make sure the transport was secured, vehicle loaded properly, and arrived without hiccups!) Having service like this put all my hesitation aside as I made such a large out-of-state purchase. Kudos to Marlon!  (more)

This company is TERRIBLE. They were so late on picking up the vehicle that it was actually outside of the guaranteed timeframe, however, after mulitple calls to multiple employees, they REFUSE to reimburse based on what I signed at the outset. They also guaranteed me that they do not broker their business, but they DID in fact broker to MORE THAN ONE other company. I was never quite sure exactly who was in possession of my car; what company, or what individual. The individuals that eventually dropped if off were unprofessional and made me very uncomfortable - did not appear to be employees of a business at all. This entire time, I was having to rent a vehicle and use temporary passes to enter base to get to my patients. They could reimburse this AT THE LEAST, but have refused to do anything at all after I have PROVED what they owe me based on all the paperwork that I saved and exact dates of times of all interactions with the company. I will continue to post reviews and advise all military members not to use this company until I am reimbursed - you are better off asking a kid on the street to drive your vehicle across country, as he would be just as professional, accountable, and easy to get in contact with as Transport Services has been.  (more)

I contacted Transport Services (www.transportservicesonline.com) in April 2011 to haul a motor home from GA to TN. I received a quote and an Order# 365551-RB. I was told by Samantha (Auto Transport Specialist, 888-561-4285 Ext 240, Samantha@transportservicesonline.com) and Jeremy (888-561-4285 Ext 300, Jeremy@transportservicesonline.com) that $300.00 would be charged to my credit card only when the motor home was transported. Weeks went by with a constant back & forth with Samantha and Wendy Garcia, Accounting Department (wendy@transportservicesonline.com) about the transport arrangements. It was finally determined by Jarret in the Customer Service Dept that Transport Services would not be able to transport the motor home and that my credit card would NOT be charged. $300.00 was charged to my credit card on 5/25/2011 for services that had NOT been rendered. I began my emails and calls to Samantha and Wendy regarding a credit on my charge card since Transport Services did NOT render any service. Both assured me that a credit would be made. Weeks went by with constant calls and emails but still no credit. Every call I made I was assured by Samantha that Wendy was working on this refund. Needless to say, still no refund. On one call, Samantha transferred me to the Manager, Ryan (ext 216) and he assured me that this would be taken care ASAP and a refund would be forth coming. He said he was having lunch with the president of the company that afternoon and would bring this to his attention. Needless to say, still no refund. Since then I have called Ryan every Friday and received the same old story that a refund would be coming. Needless to say, still no refund. On 9/2 I posted a review on www.transportreviews.com explaining the situation but was informed by Jeremy via email that they had taken it off as they couldn’t locate me as a customer. Obviously they are not interested in the difficulties their customers are having. According to this website this customer had the same issue http://www.ripoffreport.com/auto-transporters/transport-services/transport-services-boca-rato-d2944.htm, I have also seen other websites out there (e.g., http://www.transportservicesonlinesucks.com/Transport/Welcome.html, http://www.ripoffreport.com/auto-transporters/transport-services/transport-services-boca-rato-d2944.htm, http://www.ripoffreport.com/directory/Transport-Services.aspx, http://www.ripoffreport.com/auto-shipping-companies/transport-services/transport-services-transport-c-597e3.htm, http://www.ripoffreport.com/auto-shipping-companies/transport-services/transport-services-this-compan-e5d4f.htm, ) and many many more. Obviously this company has a long history of shoddy service… or rather NON Customer Service. On one phone call (9/30/11 2:50pm) Ryan transferred me to Jarret, Manager of the Customer Service Dept. He informed me that all of the Customer Service Dept staff had been let go due to non-performance & complaints and that HE was the only one left. He, of course, assured me that he would send a check out that evening. Needless to say, still no refund. For the past 3 weeks I have tried repeatedly to contact Ryan and/or Jarret. If I do make contact I am promptly hung up on. Today (10-21-2011), I reached Ryan who said he would not transfer me but instead would walk upstairs to Customer Service and have them get on the phone. Jarret got on the phone, announced himself and then promptly hung up. When I called back, I reached Luke in the Customer Service Dept who also promptly hung up. I leave voice messages for a call back but am NEVER contacted. I send emails but never receive any responses. I left a message for Ryan to please pass along the name of the president of Transport Services and his contact information. I have yet to receive that information from him Needless to say, still no refund. The service was NEVER performed…. I have been assured that a refund is coming… . Needless to say, still no refund. Beth A. Gregory 210 Wexford Overlook Drive Roswell, GA 30075 678 461-7408  (more)

I WOULDN'T EVEN WISH FOR MY WORST MOST HATED ENEMY TO HAVE TO DEAL WITH TRANSPORT SERVICES!!!!!!!!!! AFTER DEALING WITH A FEW SHIPPING COMPANIES I DECIDED TO GO WITH TRANSPORT SERVICES BEING THAT THE SALES REP ADVERTISED THEIR COMPANY TO ME AS A COMPANY THAT HAD THEIR OWN FLEET OF TRUCKS (LIE #1) THEY ARE A BROKER THAT PUTS YOUR VEHICLE ON A DISPATCH BOARD JUST LIKE THE OTHERS. THEY TOOK MY DEPOSIT ON 13 MAY AND SAID THAT THEY HAD A DRIVER IN THE AREA AND WOULD BE ABLE TO PICK UP MY TRUCK ON THE 17TH. THE 17TH ROLLED AROUND, NO PHONE CALL, SO I CALLED. AMANDA SAID THAT THE DRIVER WAS AT AN AUCTION AND WOULD BE THERE TO PICK UP MY VEHICLE IN A FEW DAYS. A FEW DAYS GO BY, NO PHONE CALL SO I CALLED AGAIN AND GOT THE SAME EXCUSE BUT THEY SAID THAT THEY WILL NOW REASSIGN MY VEHICLE PICK UP TO ANOTHER DRIVER. A WEEK GOES BY, NO CALL SO I CALL, SAME EXCUSE - TRYING TO FIND A DRIVER TO PICK UP MY VEHICLE. (WEIRD THAT THEY COULDN'T FIND A DRIVER IF THEY SUPPOSEDLY HAD THEIR OWN FLEET OF TRUCKS). NOW ITS THE SECOND WEEK IN JUNE AND MY TRUCK STILL HAD NOT BEEN PICKED UP, SO I START LOOKING INTO OTHER SHIPPING COMPANIES AND FIND ONE THAT SAID THEY COULD PICK IT UP IN 4 DAYS BUT I WOULD NEED TO GET TRANSPORT ONLINE TO REMOVE MY VEHICLE FROM THE DISPATCH BOARD THAT THEY "DON'T PUT ANYONE'S VEHICLE ON BECAUSE THEY ARE NOT A BROKER" - LIE!!! SO I CALL TRANSPO ONLINE TO GET AN UPDATE AND AMANDA TELLS ME THAT THEY WILL DEFINITELY...DEFINITELY, PICK UP MY VEHICLE IN 5 DAYS - LIE. BUT I FIGURED I MIGHT AS WELL BEING THAT THEY ALREADY HAD MY DEPOSIT. 5 DAYS GO BY AND GUESS WHAT... NO PHONE CALL SO I CALLED AND AMANDA TELLS ME THAT THEY ARE STILL TRYING TO FIND A DRIVER FOR THE ROUTE MY VEHICLE NEEDS TO BE SHIPPED ON AND I CAN EITHER KEEP WAITING (ALREADY WAITED A MONTH AT THAT POINT) OR I COULD CALL ON FRIDAYS BETWEEN 12-4 TO GET TO THE ACCOUNTING DEPT FOR A REFUND OF MY DEPOSIT I ENDED UP GOING THRU NATIONWIDE TRANSPORT. MADE A DEPOSIT ON 13 JUNE, TRUCK PICKED UP ON 17 JUNE FROM VA AND HAD IT AT MY DOOR ON 23 JUNE. I WISH I WOULDVE HAVE FOUND THESE LIFE SAVERS FIRST. http://www.nationwidetransportservices.com/index.asp 1-877.278.3135  (more)

hank you Transport Services. I received top notch service from my first call to the delivery of my car. They really were true to there words. Thank you again and I will recommend you guys to anyone.  (more)

transportation services should not be trusted they are scammers ,i have Jeremy refusing all my phone call after they took money from my account,they called back that they will need more money to transport my car and i disagreed but he will not refund my money.all the positive reviews are his own people they are scammers please be aware  (more)

I have been shipping my car back and forth for 7 years now and every year, I go through the same thing run around by so many different companies. This year I choose Ryan with Transport Services and let me tell you he has earn my future business till i retire and stay put in West Palm Beach. The driver showed up on time delivery was exactly when they said it would be .. Could not of asked for a better service. They even have live Online tracking. If you would like the same service i got call 1-877-889-9575 and ask for Ryan he works wonders!!!!  (more)

I would not have my worst enemy use this company to transport their vehicle. Not only are they rude but they feed you a bunch of bs just to get your business. I dealt with Gary ext 236 who was very nice and helpful when it came to booking my pick up date and sending my deposit. After that day I have left a minimum of 3 voicemails which were never returned. My vehicle was supposed to be picked up 08/04/10 and I was to receive a courtesy call verifying the pick up time 08/03/10. Neither of those happened. I had to call this company numerous times before I finally got a response notifying me after my pickup date passed that the truck had broken down and they were searching for another truck. I understand things happen that are out of control but a little notice wouldve been nice. I never received a call back from this company so I continued to call the next day and finally got a return call stating that "it may be possible to have my car picked up Saturday Night" but my flight was leaving Saturday morning so that was not going to work. They then suggested that I leave my car in a parking lot with the keys in it and that I should trust that a driver would pick it up Saturday. That is the most ridiculous thing I have ever heard in my life. After getting the run around I told them to just cancel the pickup and send me a refund. They agreed and said it would be returned in 24-48 hours.. It has been 6 days and I still have not received my deposit nor have a received a response. WHAT A SHOCKER! This company is a scam and has horrific reviews all over the internet. This was partially my fault because I shouldve researched more but I got sucked in by Gary and Audi and now I'm out $350 and had to drive my vehicle across country last minute and miss 3 days of work because of these jerks. They should be shut down!!!!!!!!!!!!!  (more)

They are professionals in dealing with the transportation and the works are orderly done in step by step process. Their work is clearly communicated to us, so that we wear not put in to trouble. Well done. Mine was perfectly done by the team of transport services.  (more)

thanks again transport services. you guys were great from start to finish. Thanks AGAIN  (more)

After requesting a quote from a number of carriers, I received a decent quote from transport services. Then they started calling me repeatedly to get my business. They said that they were different from other brokers because they had their own trucks, and could pick up my car by the end of the week. I paid them the deposit, and then the ridiculousness started. They did not pick up my car by the end of the week as promised. I called customer service, and after repeated phone calls was told that the car would be picked up by midweek of the next week. Middle of next week came and went, and no pickup. Again, repeated calls to customer service, and I was told definitely by the end of the week. End of the week, and nothing. On Saturday, someone called me and told me that a truck that was going to pick up my car had broken down, and that they promised my car would be picked up Monday. Guess what? Nothing on Monday. No pickup, no phone calls. I started calling and leaving messages for customer service, and they would never call back. When I would get through, they would put me on hold and not get back to me. Finally, I canceled the order and told them to refund my deposit. Not sure yet if they will willingly refund it, but I will get it back somehow. I understand that it is the busy season and trucks are hard to get from South to North. I would have had no problem if they had told me that they are trying their best, but are not sure when they will be able to get it. But repeteadly lying to me, never returning phone calls, putting me on perma-hold made me give them this review. I would advise to stay away from this company if you actually want your car delivered, and to be dealt with honestly.  (more)

thanks very much evan you were great1!!  (more)

I have a request to transport a car from Connecticut to California. I wanted to get the car to California as fast as possible. John Mendez called me right away. I talked to John on Saturday and the car was picked up on Monday night and arrived in California the following week. I had never done anything like this before and was anxious but all went very well. Thank you John for all your help.  (more)

THIS COMPANY WAS EXCELLENT EVERYTHING THEY SAID WAS TRUE PICK UP WAS ON TIME AND DROP OFF WAS A DAY EARLY SIMPLY THE BEST COMPANY OUT THERE A+++  (more)