Nathan review for Transport Services

Review Description

My review of transport services was based upon the deceit which I received when I was approached by them for a quote to ship my 1993 GMC Typhoon from Saint Louis Park, MN to Nashville, TN. The quote number which I received from them was: 211797-KZ. The representative with whom I dealt was Michael. In speaking with Michael, he guaranteed the following items which was crucial in making my decision to use Transport Services in order to ship my vehicle: 1. Vehicle would be picked up 3/15/2010 – TRUE. This DID happen. 2. Deposit of $150 at time of pick up – TRUE. However deposit was charged the Friday prior to pickup (bank statement included in fax), however that is not too worrisome to me. 3. Told that Transport Services was a direct shipping company and ONLY used their own trucks and that the vehicle would remain with the same driver/truck from pickup to drop-off – FALSE. The vehicle was picked up by a 3 car hauler and according to actual shipping company will be coming to me on an 8-10 car carrier. 4. Specifically told Michael that I did NOT want the vehicle to be stored or taken to ANY terminal once the vehicle was initially picked up. He again confirmed that they were a direct ship company – FALSE. As I type, the vehicle is in a terminal in Minneapolis with the actual shipping company which is bringing the vehicle down (FastCarMovers / Rademacher Inc US TDOT 838833. 651-644-9300 and spoke with Pat). 5. Was told by Michael that the trucks were equipped with GPS and could be tracked at any time by using their website – FALSE. The vehicle is not on any truck which belongs to them. This morning I emailed Michael asking for a contact number to the truck driver so that I could contact him to get an approximate day / time when he believed that he may be in the area so that I could schedule meetings which I have out of the office around the arrival. After not receiving a phone call or email from Michael (he stated it would be 20 minutes