David review for Transport Services

Review Description

After requesting a quote from a number of carriers, I received a decent quote from transport services. Then they started calling me repeatedly to get my business. They said that they were different from other brokers because they had their own trucks, and could pick up my car by the end of the week. I paid them the deposit, and then the ridiculousness started. They did not pick up my car by the end of the week as promised. I called customer service, and after repeated phone calls was told that the car would be picked up by midweek of the next week. Middle of next week came and went, and no pickup. Again, repeated calls to customer service, and I was told definitely by the end of the week. End of the week, and nothing. On Saturday, someone called me and told me that a truck that was going to pick up my car had broken down, and that they promised my car would be picked up Monday. Guess what? Nothing on Monday. No pickup, no phone calls. I started calling and leaving messages for customer service, and they would never call back. When I would get through, they would put me on hold and not get back to me. Finally, I canceled the order and told them to refund my deposit. Not sure yet if they will willingly refund it, but I will get it back somehow. I understand that it is the busy season and trucks are hard to get from South to North. I would have had no problem if they had told me that they are trying their best, but are not sure when they will be able to get it. But repeteadly lying to me, never returning phone calls, putting me on perma-hold made me give them this review. I would advise to stay away from this company if you actually want your car delivered, and to be dealt with honestly.