beth review for Transport Services

Review Description

I contacted Transport Services (www.transportservicesonline.com) in April 2011 to haul a motor home from GA to TN. I received a quote and an Order# 365551-RB. I was told by Samantha (Auto Transport Specialist, 888-561-4285 Ext 240, Samantha@transportservicesonline.com) and Jeremy (888-561-4285 Ext 300, Jeremy@transportservicesonline.com) that $300.00 would be charged to my credit card only when the motor home was transported. Weeks went by with a constant back & forth with Samantha and Wendy Garcia, Accounting Department (wendy@transportservicesonline.com) about the transport arrangements. It was finally determined by Jarret in the Customer Service Dept that Transport Services would not be able to transport the motor home and that my credit card would NOT be charged. $300.00 was charged to my credit card on 5/25/2011 for services that had NOT been rendered. I began my emails and calls to Samantha and Wendy regarding a credit on my charge card since Transport Services did NOT render any service. Both assured me that a credit would be made. Weeks went by with constant calls and emails but still no credit. Every call I made I was assured by Samantha that Wendy was working on this refund. Needless to say, still no refund. On one call, Samantha transferred me to the Manager, Ryan (ext 216) and he assured me that this would be taken care ASAP and a refund would be forth coming. He said he was having lunch with the president of the company that afternoon and would bring this to his attention. Needless to say, still no refund. Since then I have called Ryan every Friday and received the same old story that a refund would be coming. Needless to say, still no refund. On 9/2 I posted a review on www.transportreviews.com explaining the situation but was informed by Jeremy via email that they had taken it off as they couldn’t locate me as a customer. Obviously they are not interested in the difficulties their customers are having. According to this website this customer had the same issue http://www.ripoffreport.com/auto-transporters/transport-services/transport-services-boca-rato-d2944.htm, I have also seen other websites out there (e.g., http://www.transportservicesonlinesucks.com/Transport/Welcome.html, http://www.ripoffreport.com/auto-transporters/transport-services/transport-services-boca-rato-d2944.htm, http://www.ripoffreport.com/directory/Transport-Services.aspx, http://www.ripoffreport.com/auto-shipping-companies/transport-services/transport-services-transport-c-597e3.htm, http://www.ripoffreport.com/auto-shipping-companies/transport-services/transport-services-this-compan-e5d4f.htm, ) and many many more. Obviously this company has a long history of shoddy service… or rather NON Customer Service. On one phone call (9/30/11 2:50pm) Ryan transferred me to Jarret, Manager of the Customer Service Dept. He informed me that all of the Customer Service Dept staff had been let go due to non-performance & complaints and that HE was the only one left. He, of course, assured me that he would send a check out that evening. Needless to say, still no refund. For the past 3 weeks I have tried repeatedly to contact Ryan and/or Jarret. If I do make contact I am promptly hung up on. Today (10-21-2011), I reached Ryan who said he would not transfer me but instead would walk upstairs to Customer Service and have them get on the phone. Jarret got on the phone, announced himself and then promptly hung up. When I called back, I reached Luke in the Customer Service Dept who also promptly hung up. I leave voice messages for a call back but am NEVER contacted. I send emails but never receive any responses. I left a message for Ryan to please pass along the name of the president of Transport Services and his contact information. I have yet to receive that information from him Needless to say, still no refund. The service was NEVER performed…. I have been assured that a refund is coming… . Needless to say, still no refund. Beth A. Gregory 210 Wexford Overlook Drive Roswell, GA 30075 678 461-7408