Car Transport Express - Review

I was nervous transporting my car from S. FL to TX. Neil answered all of my questions and was very empathetic. I was very difficult with them after speaking with an unfamiliar voice but soon after, I was able to get in contact with Neil and he reassured me that everything would be fine. And it was. I was not present when my car was picked up and dropped off but there were no complaints from the family. My car made it to TX about two hours before me getting there. Just in time. I hated the thought of leaving my car and my belongings in the hands of a stranger but they did a really great job and was able to answer questions. This is a direct company that used TopLine for my transport service and I had no issues. Plus you do not have to worry about multiple drivers touching your car. I would definitely recommend this company to anyone that needs it. Especially for my fellow Control freaks.  (more)

This company was prompt at returning my calls at any time, courteous and professional. Once the contract was signed and they had my deposit, that all changed. We agreed on a total price of $800 dollars which included the $100 dollar deposit that they placed on my credit card. My car was not picked up as scheduled. I allready left for the East coast with arrangements maed for the pick up of my car. No one called me to say that the car was not picked up or that there was a delay in the pick up. When I realized that there was a problem two days later, I called John Salas who was the representative who arranged my contract and the pick up. Over a 24 hour period I called four times and could not reach him. I left polite messages but never received a return call. I then called customer service and spoke with George C who gave me a story that the truck had mechanical issues. I was reluctant to trust this company with my car and should have followed my instincts. Arrangements were made for another pick up. When the car was being delivered I was told that I owed the driver $800 dollars in cash when in fact the balance should have been $700 dollars. I called George C and he told me that his company gave a credit back to my card for the $100 dollars. To confirm this, with him on the line I called my credit card company who confirmed that there was no credit posted nor any credit pending. George insisted that I pay the $800 dollars and when he confirms that the credit was not issued, he will get me the credit. He said that "I would not jeopordize my companys reputation over $100 dollars". But that is exactly what he did. To date I never recevied the money owed back to me. I mailed the company evidence proving that they infact did get $900 dollars from me when it should have been $800 dollars. THEY COULD HAVE EASILY MADE THIS WRONG IN TO A RIGHT AND HAD A SATISFIED CUSTOMER BUT they chose to confirm how they lack integrity and regard for their customers and it is because of this that I say STAY AWAY FROM THIS COMPANY!!! I have read complaints that are similiar and FYI - my complaints keeps getting deleted from this site!  (more)

Son's vehicle transported from Texas to Florida to attend college, quoted as "garanteed 5-days". Car was supposed to be delivered on Wednesday/Thursday, transport didn't deliver until -late the following Sunday. Car Transport Express promised they were not a broker and would own pick-up and delivery end-to-end. That was a lie and in fact, my vehicle was picked up and delviered by Gold Transport of Miami / Opa Locka. Neither the driver, the dispatcher -- any of the contacts could speak ledgible english. Secondly, the telphone numbers provided would go "unaswered" or "voice mailbox not setup for this number". No way to reach them. They telephoned me on Wednesday and promised a Thursday delivery -- never showed up, Then telephoned on Thursday to say it would be Sunday. Car Transport Express Customer Service (Angel) told me "there was nothing he could do and in fact, he couldn't work on it. He had other customers". And here's the best part...the car arrives on Sunday and the DRIVER HAD LOST THE KEY!!!...It's an $80 key and he lost it! On top of that, the windshield mount for my Garmin device and cig-lighter power cord was stolen along with about $50 in other items we had stored in the car for transport to Florida (toiletries, towels, pillows, etc). Never use them again and would discourage anyone from the same.  (more)

***WARNING*** DO NOT USE THIS COMPANY! Me & my husband contacted this company to get our 2 vehicles transported to Phoenix and we spoke to James who informed us that they were not brokers and that they have their own trucks. He assured us and emailed us a contract clearly stating pick-up would be June 25-27th. He immediately deducted the deposit of $220 from my account. Well those pickup dates came and went by with no pickup and of course nobody from this company called us. We always had to call them back to find out what was going on and of course several times no one would answer the phone. When we did get ahold of James or George, we were told that their truck broke down and they would probably have to look for another carrier. Umm... if they have their own trucks, shouldn't they have a back up truck for these unforeseen circumstances. We had a plane to catch to Phoenix on July 1st and that's why we needed our vehicles picked up before we left, but all we were getting was the run around. If you type in their name in Google a phone# of 1-877-419-9537 comes up, which is the phone number to "Premier Natural Health" an organic food company!! That's how professional they are. Also, when we tried to get the name of the owner of this company, guess what .... none of the customer service people knew his name. George claimed his name is Eric Arias, so when we called and asked James to speak to this "Eric Arias", James said he didn't know who that is! This company will tell you nothing up front about all the possible delays, i.e. trucks breaking down, no driver's taking the order, etc... until after they get your deposit money and then they will try to string you along while they come up with excuse after excuse. We ended up cancelling the order and will have to fly back to Michigan to drive our own vehicles to Phoenix. I'm sure they are happy that they got another deposit from another un-suspecting customer. I'm sure there are honest auto transport companies out there, but unfortunately it is virtually impossible to know which ones are honest, but CAR TRANSPORT EXPRESS IS DEFINITELY NOT ONE OF THEM.  (more)