Rodney Thompson review for Car Transport Express

Review Description

Son's vehicle transported from Texas to Florida to attend college, quoted as "garanteed 5-days". Car was supposed to be delivered on Wednesday/Thursday, transport didn't deliver until -late the following Sunday. Car Transport Express promised they were not a broker and would own pick-up and delivery end-to-end. That was a lie and in fact, my vehicle was picked up and delviered by Gold Transport of Miami / Opa Locka. Neither the driver, the dispatcher -- any of the contacts could speak ledgible english. Secondly, the telphone numbers provided would go "unaswered" or "voice mailbox not setup for this number". No way to reach them. They telephoned me on Wednesday and promised a Thursday delivery -- never showed up, Then telephoned on Thursday to say it would be Sunday. Car Transport Express Customer Service (Angel) told me "there was nothing he could do and in fact, he couldn't work on it. He had other customers". And here's the best part...the car arrives on Sunday and the DRIVER HAD LOST THE KEY!!!...It's an $80 key and he lost it! On top of that, the windshield mount for my Garmin device and cig-lighter power cord was stolen along with about $50 in other items we had stored in the car for transport to Florida (toiletries, towels, pillows, etc). Never use them again and would discourage anyone from the same.