Monisa review for Car Transport Express

Review Description

***WARNING*** DO NOT USE THIS COMPANY! Me & my husband contacted this company to get our 2 vehicles transported to Phoenix and we spoke to James who informed us that they were not brokers and that they have their own trucks. He assured us and emailed us a contract clearly stating pick-up would be June 25-27th. He immediately deducted the deposit of $220 from my account. Well those pickup dates came and went by with no pickup and of course nobody from this company called us. We always had to call them back to find out what was going on and of course several times no one would answer the phone. When we did get ahold of James or George, we were told that their truck broke down and they would probably have to look for another carrier. Umm... if they have their own trucks, shouldn't they have a back up truck for these unforeseen circumstances. We had a plane to catch to Phoenix on July 1st and that's why we needed our vehicles picked up before we left, but all we were getting was the run around. If you type in their name in Google a phone# of 1-877-419-9537 comes up, which is the phone number to "Premier Natural Health" an organic food company!! That's how professional they are. Also, when we tried to get the name of the owner of this company, guess what .... none of the customer service people knew his name. George claimed his name is Eric Arias, so when we called and asked James to speak to this "Eric Arias", James said he didn't know who that is! This company will tell you nothing up front about all the possible delays, i.e. trucks breaking down, no driver's taking the order, etc... until after they get your deposit money and then they will try to string you along while they come up with excuse after excuse. We ended up cancelling the order and will have to fly back to Michigan to drive our own vehicles to Phoenix. I'm sure they are happy that they got another deposit from another un-suspecting customer. I'm sure there are honest auto transport companies out there, but unfortunately it is virtually impossible to know which ones are honest, but CAR TRANSPORT EXPRESS IS DEFINITELY NOT ONE OF THEM.