RP review for Car Transport Express

Review Description

This company was prompt at returning my calls at any time, courteous and professional. Once the contract was signed and they had my deposit, that all changed. We agreed on a total price of $800 dollars which included the $100 dollar deposit that they placed on my credit card. My car was not picked up as scheduled. I allready left for the East coast with arrangements maed for the pick up of my car. No one called me to say that the car was not picked up or that there was a delay in the pick up. When I realized that there was a problem two days later, I called John Salas who was the representative who arranged my contract and the pick up. Over a 24 hour period I called four times and could not reach him. I left polite messages but never received a return call. I then called customer service and spoke with George C who gave me a story that the truck had mechanical issues. I was reluctant to trust this company with my car and should have followed my instincts. Arrangements were made for another pick up. When the car was being delivered I was told that I owed the driver $800 dollars in cash when in fact the balance should have been $700 dollars. I called George C and he told me that his company gave a credit back to my card for the $100 dollars. To confirm this, with him on the line I called my credit card company who confirmed that there was no credit posted nor any credit pending. George insisted that I pay the $800 dollars and when he confirms that the credit was not issued, he will get me the credit. He said that "I would not jeopordize my companys reputation over $100 dollars". But that is exactly what he did. To date I never recevied the money owed back to me. I mailed the company evidence proving that they infact did get $900 dollars from me when it should have been $800 dollars. THEY COULD HAVE EASILY MADE THIS WRONG IN TO A RIGHT AND HAD A SATISFIED CUSTOMER BUT they chose to confirm how they lack integrity and regard for their customers and it is because of this that I say STAY AWAY FROM THIS COMPANY!!! I have read complaints that are similiar and FYI - my complaints keeps getting deleted from this site!