Freightcenter - Review

I had a piece of Gym equipment shipped. The seller dropped it off at the wrong location in the same town. Approximately 6 miles difference. Instead of Freight Center telling the seller to take it to the correct location, they accepted it and charged me an additional $210. When I went to dispute the claims they would not reverse the charges since they could not get a hold of the seller. I had done everything on my part correctly and got stuck with an additional $210 bill.  (more)

horrible experience. Bad communication between freight center and the trucking company. freight center should be out of business. freight center makes a 40% mark up on all jobs they do, and they do absolutely nothing to help remedy a situation. horrible customer service. And the national account manager (name I will not disclose publicly) is completely useless  (more)

I had never shipped anything freight, but was sending a crate full of my kids stuff to Florida. He's 17 and I wanted to be sure the company would be reliable and efficient enough to deal with him lol. Everything went great, my agent was named Debbie and she was very helpful in amkeing sure our stuff arrived on time. Very glad I can call back and use the same agent next time. Great work.  (more)

Couldn't agree more with their services. They know how to get it done for less. I'll pay more to get it there intact, but didn't have to.  (more)

Do Not Use This Company. You Will NOT Get Your Items On Time, If At All. They Will Promise You The World, And Deliver Nothing. STAY AWAY !!!!!  (more)

I have had a negative experience with this company involving service, customer service, subcontracting service, and failure to follow through with customer service complaints. First, I requested that information not be divulged to the parties that are not paying for the service due to desired lack of involvement, yet the subcontracted company STI did not follow instructions. When I brought this to the attention of Freightcenter service members, they did not apologize nor acknowledge that it took place. Even while on the phone, they would not admit fault, and certainly did not respond to my emails on the matter. Second, when I called for a window of time for pick up, the customer service rep Kelly Powell was horrifically condescending to me telling me I needed to "speak to my father" who is not paying for the moving service. She continued to be condescending to me during the course of the conversation. When I attempt to get through to a supervisor, I am usually deflected at every turn. When I do leave messages, they are not returned. I am not confident these issues were at all addressed.I am deeply upset by all of my experiences with this company. Every time I called, with the exception of one customer service rep, I had been met with resistance, rudeness, and a distinct lack of motivation to be of any help. I regret using this company. I will not use them for any future business.  (more)

The guys at FREIGHT CENTER got the job done quickly and easily, I highly recommend using them. I've heard about some other companies being difficult to deal with and far more expensive, I got this through a referral and I thank my friend for it. I'm glad in using freight center.  (more)

This was the first time we have had to use a car transport service and we were thrilled with the service from Freightcenter. I knew this company through my friend. As I received some lower quotes I decided to do business with them because we had to pay for the transport out of our own pocket and I looked for the best deal too. I am so happy that I found this company for car transport. My car picked up on time and delivered in the scheduled time in perfect condition. Driver was very friendly and helpful and Freightcenter transport had good customer service, you guys rocks!!!  (more)

Overall I was happy & satisfied with the service I received. My car arrived on time, and the driver was extremely nice. The price was good and they are honest. The whole process was seamless. I recommend using Freightcenter and if the need arises, I will use them again myself.  (more)