AAA All-Star Discount Auto Transporters - Review

I was dealing with a women named Lisa Cooper.I was shipping a car for my elderly parents who can no longer make the long drive to Florida. At first very nice, until It was time to ship the car. I gave a deposit of $249 on Nov 20,2013 My parents car was to be picked up on Dec 29, 2014the day came and went. Lisa said to me it was mechanical problems with the carrier, she said she would call me when the carrier was available she never did. My brother then called the same office spoke to another man and said they could pick it up on 1-1-2014 for additional $200 but it would be in an enclosed carrier not an open one. The vec was picked up and was delivered on the 1-9-2014 8 days later not the 5 that is was promised. When the vec arrived the carrier wanted $1000 I told him that we already gave a deposit of $249 he said no that's no concern of his if you want the car its $1000. Well I just got on the phone and called the local police and explained to them about the scam that was going on. Let me say that when something like this bait and switch occurs to senior citizens the police of Deerfield beach Florida really do look out for you. I am in the process of notifying all the proper agencies and to let them know about this companies scams.  (more)

A guy named Paul returned my call from a quote I requested on the internet. And wanted to arrange immediate pick up and I told him I said that it would be within 2 months and he told me you said the 18th and hung up in my face. THIS COMPANY HAS HAD NUMEROUS BAD REVIEWS!! CHOOSE ANOTHER COMPANY!!  (more)

My purpose for writing this review is to inform people that AA All*Star Discount Auto Transport, Inc is a complete scam. This is my experience with them. I needed to ship my car, and a “woman” by the name of “Lisa Cooper” gave me an extremely low quote. Of course I was a bit skeptical, so I called their number, 888-896-2938, to confirm the quote and ask a few questions. I hadn’t checked out any reviews at this point. A man answered the phone, and immediately started talking (he would not let me get a word in edge wise). He asked me for my quote number, 101325-HN, and he confirmed the price. I told him that I needed to discuss this with someone before entering into a contract (I also wanted to check out some reviews as I always do before doing business with any company). At this point, he flew off the handle. He told me that I needed to enter the contract NOW, and if I didn’t the price would go up. I tried to respond but he kept speaking over me. The last thing he said before rudely hanging up on me was “Hey, what do I know, I’ve only been doing this for 33 years.” Upset, I wanted to call back and give this man a piece of my mind. However, after reading some reviews, I decided that this was not the type of individual I could have a reasonable conversation with. Instead I decided to email. Below I have copied and pasted our email exchange. Clearly, no legitimate company would ever respond to any potential costumer/costumer this way. IT’S A COMPLETE SCAM. EMAIL EXCHANGE: “LISA COOPERS” RESPONSE- please go elsewhere people like you I would ship a goldfish for, let alone move your car for you!!!!!!!!! BITCH , REVIEWS ARE FOR CUSTOMERS ONLY On Tue, Aug 7, 2012 at 4:20 PM, Ashley Sims <@aol.com> wrote: Thank you for reassuring my concerns. Clearly you are an uneducated and chemically unbalanced con-artist. I will be sure to mention this email when i report you, as well as include this email on websites were i can post reviews. I am not sure how many people you have been able to con, but i will do my part in making sure you are not able to continue doing so. I hope your next response further reassures the type of scam you are running, as well as the type person you are. Wow, such a shame there are people like you in the world. keep it classy (: -Ashley Sims @aol.com -----Original Message----- From: Lisa Cooper To: Ashley Sims <@aol.com> Sent: Tue, Aug 7, 2012 3:42 pm Subject: Re: COMPLAINT! “LISA COOPERS” RESPONSE: Think you are a scam oh, and an asshole too On Tue, Aug 7, 2012 at 2:01 PM, Ashley Sims <@aol.com> wrote: Hi, I called your "company" earlier today to ask about a quote i received. I was a little skeptical about the price. After being aggressively spoken to and rudely hung up on by a man, i decided to read some reviews on your "company." What i discovered was not so surprising considering the lack of professionalism i received over the phone and your extremely low shipping price. Your "company" is a complete scam and i WILL be REPORTING you. Have a pleasant day, Ashley Sims @aol.com I am sure that “Lisa Cooper” or whatever other name this creep goes by will deny all of my allegations as well as the authenticity of the emails. This creep will probably try to turn the situation around on me. If anyone has any doubts that these emails are real, you can respond and I will gladly forward these emails to you in order to verify their authenticity. Fortunately, this idiot is the dumbest con-artist I have ever come across; he let me know what kind of game he was playing about 5 seconds into the phone call. Thankfully, he didn’t get a dime out of me. Any positive reviews posted are fake I’m sure. I only wish that all buyers would read reviews on companies before doing business. This experience has reminded me to do just that. The individual running the show is a real weirdo, so I would stay far away AA All*Star Discount Auto Transport, Inc.  (more)

First off let me start off by saying I NEVER do reviews, but this experience warrants a review. What an awful experience, I am moving to Chicago, from southern california looking for a good deal to ship my honda crv and I was quoted $599.00 via email. $299.00 deposit on credit card, and $300 due upon delivery. That is what he quoted me and we agreed on. So, I was a go on this. I called Paul the next morning and he was very rude asking me, "why are you calling me? It's only been 12 hours, you cannot call me and ask what the status of your order is after only 12 hours!" I couldn't get one word in. I then said in a very annoyed voice, "I just wanted to know because my uncle would be the one who was having to take care of this." (I was leaving before my car, so I thought). Then, they send me a confirmation email saying I owed $400 due upon delivery, so I thought that was a little fishy, them changing the quote we agreed on. So, I call Bambi and she tells me oh that must have been a glitch or something. She then emailed me back with the correct quote and updated it. Then, I do not hear anything from them for 3 days so I call Paul again, he tells me he has not heard from any drivers yet and that he would contact me when he does. Seemed yet again very upset and offput that I call to find out what the deal is with this order. HELLO?! I'M THE CUSTOMER!!! I can call five times a day to find out what's going on, I payed you $299 and you aren't being very responsive to my needs. So, Paul then calls me a couple hours later informing me they have a truck that can pick up my car on saturday july 14, and the driver wants $700 due upon delivery. I told him "um, excuse me? We agreed on $300 due upon delivery." He then goes on some rant about how, "I do not understand the business and that this is how it goes. The driver is in control, you may think you are in control but you are in fact not. He then came up with the analogy of this is an election and there are different candidates and no one has been elected" I had no idea what he was even talking about. Not only were they rude over the phone, but when I called him or emailed him about refunding my money he told me, there are no refunds, and that I needed to read the terms and conditions. I then told him they hadn't done anything I paid for goods that I never received. He then told me in a sarcastic tone, that, "you're right we did nothing, we only called the drivers" Yea, so what you picked up a phone and told them you had a potential order. This guy Paul was a real jerk over the phone. DO NOT EVER USE THIS COMPANY! I have contacted my credit card company to get my $299 back for the services they never provided me with. I cannot believe companies think they can treat customers like this.  (more)

I went on line for a free rate quote and Paul was the first to respond with a great quote. I called back and let him know that I responded because he was so diligent and quick- but that I needed to check on the status of my car before I could commit and asked if he had sent a quote to my email. He then said...and I quote "Don't bother calling us back" and HUNG UP. I thought surely he misunderstood me so I called back to explain that I just needed to check my vehicle to make sure it was in good runnng condition before I shipped it...I never even got that much out- he is completely out of touch with reality and customer service. He began arguing with me that they don't need my business and I don't understand the way shipping works ...I have never been spoken to like that by anyone with no provocation. He is clearly CRAZY and he must own the company...because any responsible owner would never hire someone like this. My whole office heard him on the phone with me. Do Not Reward this company by giving them business... See prior reviews by others. NOT a Good way to promote your business Paul... You must be a very wealthy man to feel so confident to push business away. The reality behind my being so offended- is that he just delighted in provoking an argument. Never saw anything like it.  (more)

Accepted our contract and received monies to trasport vehichle from new york to georgia. They later revealed that they do not tow disabled vehichles, however they accepted under these terms. When called repeatedly they would not answer. after 15 calls or so they answered knowing my name before announcing and rudely yelled and hung up. Customer beware. Better Business Bureau will be involved and money will be requested to be refunded and any other fees.  (more)

Paul sounded nice in his recorded voicemail, but when I call to ask him some questions he was nasty and seemed to know it all. Thank god that his terrible demeanor inspired me to check reviews of this company. I have since decided to have my car shipped by a company with a nice reputation. Thank you all.  (more)

AAA ALL STAR DISCOUNT quoted $400 to transport a vehicle from our automotive business in Virginia to a customer in Texas. They charged our credit card $199, and said the balance was to be paid to the driver on delivery of the vehicle. The order was placed with AAA ALL STAR DISCOUNT on August 27,2011. They were scheduled to collect the vehicle on August 30, 2011. When they did not collect the vehicle we contacted them and they said we gave them 3 wrong phone numbers and they could not collect the vehicle. This was not true, and even if it was they still had our email. Additionally they had our address and all the vehicle details to complete the shipment, all they needed to do was direct the carrier to collect it. After several emails and calls they continued to say they will look for another carrier. Then on my last conversation with them they said that they needed more money than the original quote if we wanted the vehicle shipped. I was not willing to accept their bait and switch tactic and therefore asked for a refund, they declined, shouted on the phone at me, insulted me and then hang up.  (more)

I received a quote from AAA All-Stars via email for $399. When calling to schedule the pick-up, not only did they treat me like a second class citizen, but they mysteriously increased the quote to $899. Even if the price were $399 (I was quoted around $700 everywhere else), I would have taken my business elsewhere due to what huge, rude jerks these people were. They insulted my intelligence, were short & unpleasant and, ultimately, disappointed me with a bad quote. If you want feel like an idiot who's good for nothing, go ahead and do business these folks.  (more)

Well thank you for all of you who put your comments here about this AAA shipping company. I got an email form them and the quote was too good to be true. So I called them first time some guy put me on hold for 15 minutes. I hung up the phone and called again and I assume this Paul guy answered the phone, he asked me the quote # which I gave hi m and try to ask him about the price that the price they quoted me was correct. Anyhow, he said if i want to place my order, I told him that i want o ask you few questions first. He simply said that I should place my order first. When he insisted that I should place a pick up of my car order and I simply told him that seems like you do not want to do business. At this point him response was no "I do not want you business" and he hang up his phone. Please be careful from this company  (more)

Beware they will take ur deposits and run with it and never hear from them again !!!!  (more)

STAY FAR AWAY FROM THESE SCAMMERS.QUOTE LOW AND THEN AFTER YOU PAY DEPOSIT-RAISE THE PRICE. IF YOU REFUSE-THEY HANG UP AND YOU DO NOT GET YOUR MONEY BACK. SCUM. TOTAL SCUM.  (more)

You guys are really a piece of work. After these people just got done Reporting to transport Reviews to have my last post removed and say that they didn't even know me but somehow know me when my post gets put back up. Are now trying to say that i refused service? They never called and said they had a driver on the way they called and said they could get someone out for a extra $500.Now because i refuse to pay $500 that means i refuse service. Please show me something i signed or made a statement where i said i canceled??? These people are truly the biggest bunch of bull I have ever seen. As far as happy valley being a small town this is not true. Happy Valley is Portland OR Look it up on a map! And Portland is not that small and does alot of business. So i now have took my business to www.autotransportaat.com. Great people they treat you with respect, they have a tracking on your car so you can keep tabs on it, i placed my order on Friday the 10th my van was picked up on Monday the 13th and will be here Thursday. Also the people at www.autotransportaat.com helped me locate all their info. I cannot stress enough DO NOT GIVE THESE PEOPLE YOUR MONEY!!!! What these people do is quote you a low price take your deposit and then when you start asking about your vehicle they treat you like crap ( and i mean name calling and hanging up in your face no joke read all the other post below) and then when you ask about a refund they say no and cancel your order and dont answer their phone to you anymore. I posted my last post below and their response so you can see what these people said. I'm in the process of taking these people to court. Not only do they not have any proof of what they said like me canceling my order but they also don't have anything i signed saying i dont get a refund. They just took my money and ran and any attorney can prove that in court. Also I have statements from alot of others i have been compiling on here  (more)

DO NOT USE THIS AUTO SHIPPING COMPANY!! This is the most unprofessional company I have ever done business with. Paul Baldwin who is the owner of this company is the rudest, most insulting, slimiest individual. You will see this if you review comments on this site as well as on BBB which they have a rating of an F! Not surprising. I should have done more research on them. I learned my lesson so use my experience and DO NOT use them!!! Paul is a also a thief who took my $199.00 deposit plus double billed my credit card and still has not provided me a credit. I have filed a complaint with my bank and with BBB. They quote you the lowest price but then what happens is no carriers want to pick up your car because the COD is too low so it sits on the carrier list for weeks and he makes off with your deposit. When trying to get an update from him, he hung on me at least 4 times, called me names, said I don't understand this business which like most people that are shipping their personal cars don't. Now Paul will probably reply to this posting and say that I double booked which I did not. I gave them the benefit of the doubt but he could not fulfill. When I called to cancel when he could not provide me an update on my shipping date or when I would get picked up, he said well I just found a courier for you which is complete BS. He said fine, I am keeping your deposit and hung up on me again. BTW - No other shipper will keep your deposit if you cancel. I ended up paying a little more but got a company that took care of my shipping needs and was very professional. I am going to be filing complaints against this AAA Discount Auto Transport in every on-line posting that I can find.  (more)

This is surely no 4 Star establishment and is only a SCAM operation that get your deposit and never fulfill their obligation and think that you are going to allow them to rip you off of $199. AAA Discount is a scandalous organization and the state of California should take away their business license. I got a quote of $799 to move my vehicle. I was told that it would take 1 to 5 days before they picked it up. After waiting nearly two weeks, the car was still not picked up. I put down a down-payment of $199 and was to provide the additional $600 after the car was picked up and delivered. After countless phone calls and never once did they ever return my phone call as promised. I sent several emails and all I got back was oh, we still looking for a truck to pick it up. Finally, after nearly two weeks, I realize that this company had no plans on fulfilling their obligation and they had breach their contract. I told them that if they were not able to fulfill their obligation, that I will just take my business elsewhere. When I requested my deposit of $199 to be returned to me. They said that they would not return it. This is when I realize that this was a SCAM from the very beginning. I work for the Department of Commerce Federal Government in Washington DC and I am going to contact the State Attorney office in California concerning these people. I do not know how they run things in California, but if I have to contact the Governor office and every government agency in Califorinia, I plan to do so until my money is returned.  (more)

I am being ingnored by the company. I feel like they took my deposit and screwed me over.  (more)

Paid deposit on April 9 2010 to get my car shipped on May 4 2010. Called them end of April to make sure everything was ok, they told me "Its not May 4 yet". Called and emailed May 7 to cancel, I needed the car shipped. They called me back (I have voicemail) to say they had a truck for Monday morning. I called Monday afternoon, Paul Baldwin denied talking to me (even though I have him in my voicemail) and said there was no truck. I contracted with another company and they picked up the truck Tuesday morning May 11. AAA called and accused me of double booking, which I agreed with, I had to get the car shipped so I used someone else and got it done in 2 hours. The company that shipped it told me that AAA bid way to low and that no one would take the car for that price. I had him bid higher and it was taken in 2 hours. AAA never contacted me about my bid except for Friday May 7 to say they had a truck for me monday which never happened. Again, I have the voicemail to prove AAA did call and promise a truck monday, when this did not happened I had to use someone else to get the car moved. They were ery rude, called me flaky and accused me of not knowing the business. That is true, I do not know the business, I gave them a month to get my car shipped and they could not do it Company is a total fraud, Go to BBB to research  (more)

Everything was great. They picked my car up and delivered it on time. AAA All star Transport was very helpful and informed me well about the pick-up date and process. If I have to, I will repeat the service.  (more)