Enterprise Auto Transport - Review

I had an amazing experience when it came to shipping my vehicle. It was my first time ever shipping a vehicle, or rather had one shipped to me, and Rena went above and beyond to make sure that I did not have to do anything. The deliver was on time and the carriers that she uses are equally professional. I will definitely use Enterprise Auto Transport when I purchase another vehicle and I will recommend them to everyone.  (more)

I had an amazing experience when it came to shipping my vehicle. It was my first time ever shipping a vehicle, or rather had one shipped to me, and Rena went above and beyond to make sure that I didnot have to do anything. The deliver was on time and the carriers that she uses are equally professional. I will definitely use Enterprise Auto Transport when I purchase another vehicle and I will recommend them to everyone.  (more)

Rina was amazing. She really made sure I was taken care of and feeling secure. So awesome my first experience and it was great. She was in constant contact with me.  (more)

Rena is such a huge blessing to me! Because of her,I was able to have my car shipped from Jacksonville, FL to Albuquerque, NM. Rena made sure to guide me through the process,she answered all my queries and had been patient with me and made sure that the service is good and also made sure it’s in my budget.My kudos to Enterprise!??????Thank you and I will for sure recommend Enterprise to my friends and all the people who need car shipment.  (more)

I shipped my car in January 2020 with these folks. They were heads over everyone in regards to explaining and customer service. The reason I’m leaving this review is cause I was liking for their info to ship with them again.  (more)

I received excellent customer service from them. It was a pleasure to use this company, and the drivers delivered my vehicle on time and with no issues. Thank you so much and i definitely recommend.  (more)

The young man from enterprise transport was the most polite and professional young man I have ever had the pleasure to work with. on the receiving end my son was impressed with the way he handled himself..... Enterprise paid the driver and handled everything from start to finish..all in all a very pleasant experience...  (more)

In early June, 2016, I contacted Enterprise Auto Transport, by telephone, about shipping my car from Florida to Arizona. The preliminary contacts went well and on June 13, I paid a $200 fee with a credit card. Within a few days, I was notified that a carrier had been selected and arrangements were made for him to pick up my vehicle. On Monday, June 20, an agent of Enterprise contacted me to provide information about the driver and the pick-up arrangements. During that conversation, the agent informed me that anything could happen at the delivery point, and said to me that I should transfer to Enterprise, the drivers fee of $950 as that would ensure there would be no problems upon delivery. I am 74 years old and have not had much experience shipping cars so I believed the agent and promptly transferred the funds to Enterprise via a credit card transaction. The agent indicated that they could pay the driver via an electronic fund transfer. That was a lie. The agent took advantage of me, mislead me and caused me great financial harm. Enterprise was planning on setting up such a transfer capability, but did not have that capability at the time they asked me to give them the money. I would NEVER have transferred that money without the agent’s assurance that it was common practice and that the capability existed at the time we had the conversation. The driver selected was competent and efficient and very impressive when he picked up my car and when he dropped it off, in excellent condition. When he called me on Saturday, July 2nd, the day before he was to deliver the car, he informed me he had not been paid and would not deliver the car without being paid, in cash, before delivery. It was a Saturday, I had just arrived in Phoenix and I had less than 24 hours to come up with $950. I managed to get the money and had my car delivered. During the move, I misplaced my wallet, with the credit card used for the transactions. That made it impossible for Enterprise to credit the $950 back to me. I asked for a check. The agent said she mailed a money order to the address of the business office in the Assisted Care facility my wife and I were moving into. The agent said that the money order was stolen and cashed by persons unknown. I am sympathetic to the agent’s problem. However, none of this would have happened if the agent had not taken advantage of my age and confusion to talk me into paying the $950 to Enterprise when they did not have the capability to pay the driver. That was dishonest and unfair. I am a retired serviceman living on a fixed income and the loss of this money is very problematic.  (more)

Rena started by telling me that all transporters expect a check/cash upon delivery as a standard in this industry. Then when she secured a carrier, notified me I needed to pay ALL fees up-front and that she would pay the carrier with a com-check. I reluctantly went along. Then the courier cancelled the transaction because they wouldn't accept payment in this manner. The courier is reluctant to ever deal with Enterprise again as she would not return their calls to straighten it out. (likely screens them- the only way I could reach her was from a different phone #) I ended up paying twice and asked her for a refund. She promised it would show up in Paypal before the car arrived....Nothing. I Disputed the charge via Paypal...she initially approved and then pulled the funds out so they couldn't draw the money.  (more)