Crowley Auto Transport - Review

Using Crowley was and absolute waste of our time, money, and energy. We were sent an email quote of $349 to transport a car from Sacramento, CA to Portland, OR. The quote stated that it was "all-inclusive covering taxes, tolls, fuel, and insurance" and that there were no "additional or hidden fees". We were charged $99 to my credit card, and was told to pay $250 cash upon delivery. When the car was delivered by Save-On Transport towing company, the driver demanded $400 cash and threatened to place the car in storage in Vancouver, Washington, which cost $100 per night, if we did not pay. This means that we paid a total of $499 for something that was quoted at $349. After calling and emailing several people (both Edward Williams at Crowley Transport and several people at Save-On Transport) about this price discrepancy, I finally got a hold of Edward Williams by phone. He said he could send us a $100 check in 3-4 business days. Note that after this $100 "refund", I still would have paid $49 over the quoted price. After 3 weeks however, I still did not receive a check. This has been a drawn out process that lasted two months. Crowley has been extremely unresponsive and now we have to deal with my credit card company to get $99 back. Crowley Auto Transport is an unscrupulous company that does not honor its quotes or its promises for refunds. NEVER USE THESE PEOPLE!!!  (more)

Upon arrival their driver stated my car was overweight without even looking in the trunk and he would need 100 additional in compensation. In spite of the fact the car has only half a tank of gas and is well under the quoted 150 LBS of additional cargo. I refused further payment and he then conceded the cargo did not exceed 150 LBS but suggested that for 50 he would overlook anything that might damage the leather. I also refused this demand or to be part of any further extortion. The driver refused to honor the agreed contract terms and left without my vehicle. I sent an email complaint but no response. I called Crowley the next morning to begin resolving the shipping issue and spoke to both Sara and Phil in dispatch who both notified me that if I were willing to pay more, they could get me car shipped. More bait and switch. Mid week their dispatcher Phil who referred to himself as the VP of Operations booked a company to complete the transport of my vehicle the following weekend. They never contacted me and didnt show up. Two weeks later the vehicle is still not shipped. I demanded a full and complete refund as per their website claim We strive to be the Best, and we even offer a 100 percent Guarantee. Crowley refused to ship my car or to refund my money. BEWARE, they wont honor their quote and will refuse to refund their fee even if they dont perform the service. They offered to refund my money if I gave them a 5 star review, totally dishonest company, I refused, challenged the credit card charge, and prevailed. Note their BBB rating of F  (more)

Really i was much sad when i was standing alone in the road with my goods because i have already booked someone else and he was not on the time.I felt really bad on that situation.On that time my friend called and booked the crowleyautotransport.It was on time and i feel that this is the best transport company  (more)