US Auto Transport and Logistics - Review

I contacted Steve about transporting my Ford Fusion as a suprise for my daughter. Steve listened to my needs and took my info. Within 30 minutes I was called back Steve personal called drivers rather then post my vehicle. The price was great. The car arrived in perfect condition and a day early. I believe US Auto and Logistics made a great decision with the management change. Flawless Move!!!  (more)

They are liars and cheaters! They guaranteed my car would be picked up during the window I gave them prior to the signing the contract. After signing the contract my contact person, Xavier, still guaranteed my car would be picked up during the window I gave him. The day before I call him to make sure everything is good and he asked me "what is the best window I can give him?" All that after he kept guaranteeing me that my car would be picked up in the window i had given him prior to signing the contract. After asking me that he still kept saying it would be picked up in that time. The day of the pick up no one comes or calls to pick up the car. I called him a few times and he was not picking up my calls. He ultimately picked it up and still kept promising that a driver was going to pick up my car. No driver called or came to pick up my car. The next day I called and texted him asking for him to call me back or tell me anything about what was happening but nothing. He did not pick up any of my calls, did not respond to my texts or emails or anything!! I call up their office and no one picks up the call, probably cause they know its me calling. In the end I used a different company to get my car shipped and am hoping they would not be cheats like these guys are. STAY AWAY!!!! LIARS AND CHEATS!!! They did not even refund me the $100 they took in advance. I filed a dispute on that through my credit card company. That should go through as this CHEAT company did not abide by their own contract.  (more)

Do not use this company. They are dishonest and fraudulent. Twice ATL promised pickups of my vehicle and they failed to come both times. The contract I signed states that in this situation I am able to cancel my delivery and receive a full refund of the 150 deposit. I have tried to call multiple times to cancel and receive my refund but none of my messages have been returned.  (more)

US Auto Transport and Logistics (Pompano Beach, FL) is RACIST and Unworthy of my money. After deciding to cancel my contract due to lies that were told to me. I was harassed by Mike for hours via text message and phone calls. Please read below some of the many disturbing text messages that was sent to me. .......Only monkeys like yourself would pull this s  (more)

Folks: You will start seeing reviews on this particular company based out of Pompano, FL. I was going to use them but did not. It initially boiled down into a frustrating communication problem and evolved from there. Mike wanted me to pass on word about them using google 1 and I didn't because I had not rec'd the bike and I have issues with google and their tracking. I actually wrote the first review about this company on a different website that Mike or the other guy recommended I use. I wrote the review. It was not good. It was removed by someone (I saw the email sent from my ISP account). I was shown not only an email that I didn't write but it had more data in it. On that same day, Mike (referenced in the first review on this website) called my home a number of times within 30 mins. After I wrote the review, I went for a bike ride. My partner finally answered the phone and Mike yelled at her because I (not her) gave them a poor review. She didn't know what hit her and had nothing to do with my review. I knew it was poor and wanted to ensure I didn't say anything that wasn't true in it. I re-read it. It was 99% accurate. One sentence only was a bit vague. I took my time to email the other review site to ask them to clarify it. When I learned from that site my ISP had been hacked, I rewrote the review based - not actually on what transpired causing me to not use them, but on what happened with Mike calling home and yelling at someone in my family. Coincidentally, my ID was hacked and I kept getting locked out. I can't say it was this company but I can say the other website confirmed the request to remove my review came from the same location as another nice 5 star review and they both happened to have the same internet protocol address and both were in FL. I live in Asheville, NC and my IP address indicates that. Mike may say they had to keep adjusting to what I needed. He did to me. It was simple: the bike could not be delivered two days the following week. I had an initial quote for an open carrier and asked it be sent enclosed. Seems simple too. The problem I never received a quote for that and I was keeping track of both - I should say "trying" (I asked other companies for open then changed my mind and asked for closed and rec'd a quote). Their bad - they're the professions (who yell at people?) and didn't send the new quote. And, I take some ownership for it because when they didn't send a quote I could've asked for it but did not. I was in shock when I heard the new quote and ended my using them. I did have another company pick up my bike and got it here without any problems whatsoever. I'm adding this review knowing things may re-escalate or continue. I will ask this website if they get a note asking the review come down, they contact me (as I sent them an private email earlier). Just confirm I'm really making the request :) . Mike and the other guy at the broker company sounded nice but the reality is ... well, read this review and you folks figure it out. Use them at your own risk. I'm expecting more positive reviews by them. I will not be among them. This website does say, "Ever dealt with any moving or shipping company? Do you wish to share your views on any such companies? Then go ahead and write down. Through some way, it would be helpful for others." I hope you allow my review to remain.  (more)