Lighthouse Auto Transport - Review

Minivan was transported from Pembroke Pines, FL to Canton, MI. Jon Spencer initiated the order and was one of the few who could provide a driver quickly. I spoke with him on Wednesday, he had a driver who could pick up that Saturday with a drop off estimated for Monday!! (although the driver ended up arriving Tuesday morning). Jon was friendly, helpful and professional. The price was less than some of the online quotes I was getting but not as cheap as one a broker was promising. However, Jon was in constant contact and I believe he was correct that I was probably gonna get bumped up by the other guy. I was always able to reach him or Oscar whenever I needed an update (NOT TRUE for many other transport outfits). If the actual driver did not get back to me Oscar followed up and I got the information I needed. After getting overwhelmed by responses I am glad Jon Spencer contacted me and Oscar followed up on the shipper. The pickup and dropoff were quick, the price was reasonable, the communication was excellent (so important) and my car arrived safely without any damage. Highly recommend them!  (more)

Excellent service, Jon was very helpful full. I transported my car from Orlando to Las Vegas. Robert the truck driver assigned kept in contact with me along the way. I highly recommend this company to any one trying to relocate.  (more)

Jon Spencer is a dishonest con man. He took a deposit from me and preformed no service, which is fraud. He now will provide a refund. I don’t believe he ever intended to provide any service. Left me in a bind that could have been avoided by working with an honest company. Criminals! They should not be allowed to operate. STAY AWAY!!! You WILL be disappointed, lied to, and stolen from. Jon’s favorite response appears to be to tell you the “truck broke down” the day you are supposed to be picked up and then you find out the job was never even bid out. He just stole your money. John Spencer is a criminal.  (more)

Be aware: Lighthouse Auto Transport will trash your car, deliver it months late, and then try to overcharge you on delivery. Charles Walker gave me a transport quote on 3/28/15 (quote #145709-ZD) and said it would ship the following week. I followed up with John Spencer early the following week, and he confirmed the schedule. It took Lighthouse almost two months to deliver a vehicle I urgently needed! When the car finally showed up (on 5/17/15), the windshield was smashed, and my EZ-pass was stolen from the vehicle. The antenna was also mangled, and the security screws had been ripped out of the front bumper where the front license plate was torn off. (You can see photos from the vehicle being unloaded at https://picasaweb.google.com/111344585689974283531/LighthouseTransportVehicleShippingDamage?authuser=0  (more)

I talked to several shippers, Derek was a gentleman and didn't bash his competition unlike others, he seemed honest and I was not disappointed. Thank You and will use you again!  (more)