Estes Express Lines - Review

I recently used ESTES to transport a small piano from Idaho to Texas. I put in on a pallet and secured it before they picked it up. Overall, they did a fantastic job. The package made it pretty quickly and their staff were easy to work with. They called for the pick up and drop off and were right on time. The package arrived in one piece and I was able to track it as it made its way to Texas. I would not hesitate to use them again.  (more)

Absolutely horrible company! After 2 attempts at delivery they still have yet to delivery the fridge. The 2 men that came out both times are so rude and disrespectful. Find reasons for not being able to put it in the house. I will be uploading all the video documentation online. Shows the disrespectful attitude they both had. As well as them cursing at customers. Home Depot needs to find a new company for delivery. Never have I dealt with a more crap company! They claim to have such great service. Not going to happen.  (more)

Good people work at Estes HOWEVER when u call the customer service phone number u will u be put on HOLD and randomly HUNG UP time and time again. Its incredibly frustrating as you will wait on hold 20 mins and the call just drops. This has happenned several times over the years. More so in 2021. Estes is a very tradititional freight carrier good folks but super old school. The communication just isnt there and the online tracking basically shows nothing for the customer. Sorry its 2022 two stars at best?  (more)

Never use this company. They were supposed to ship me a spin bike from Seattle to San Francisco - somehow it ended up in Chicago. It takes some incredibly incompetent staff and some serious lack of security to send a package that size to the other side of the country. When it finally did arrive in San Francisco I tried to arrange delivery and had to beg to get a delivery time of 8am to 12pm. Needless to say it did not arrive by 12. I called the company and they said that they would get it here by 1:30pm. By this time I had lost patience and I cancelled the whole order and told the company that I had ordered through to refund my money and get their property back from Estes themselves. After it having been shipped all around the country I was not feeling confident that the product would be in working order. The whole experience was extremely frustrating. I cannot understand how a company that bombards you with propaganda about their high levels of service every time you are waiting on hold cannot apologize for the mistake of sending your product across the other side of the country and guarantee you delivery first thing the next morning, instead Estes just give you a 4 hour window like everyone else. Mistakes happen, I get it, but it's how you deal with putting things right. Estes just don't seem to grasp basic customer service. The girl that I spoke to in the San Francisco terminal - Laura - all but blamed me for the package not getting to me earlier because I took a while to return her missed call - unbelievable.  (more)

Bought 500 pounds of products from Closetmaid. First day it was scheduled for delivery be Estes express, it didn't come. Second day it was scheduled for delivery, didn't come. The dispatcher said they forgot. Today, product finally canine but driver was totally unprepared. Said he coudn't get palate up my driveway and he "wasn't going to hurt his back." he offered to take the stuff back or dump it at driveway. I had to hire 3 men to bring this order into my home. My experience with this company was horrible.  (more)

I purchased a gun safe from Costco.com. I received a tracking number that did not work. Costco sent me a number that worked, as it got me to an Estes site that gave some limited information (item waiting to be picked up in Riverside, CA) but was missing other information (cannot determine delivery date). I contacted Estes using the contac infromation on the site and from there began a frustrating series of exchange, ending with "Our records show the freight was not tendered to Estes." B.S. Why do I have a working tracking number, etc.? Costco is very together (minus using these guys to ship my item), so I very much doubt that the screw up is there. I have folks investigating the matter now. My safe better show up undamaged, or I am refusing it, Estes. Then Costco won't be using you much longer.  (more)

Terrible shipping company. I waited home all day for my shipment and called them periodically so I wouldn't miss them. They came to my house, claimed that they knocked and left. I was home the whole time. My car was in the driveway and the garage was open. There is no way they rang the doorbell because it is loud and I would have heard it. When I called to complain they were rude and threatened to hang up on me. They took no responsibility and one of the employees accused me of lying. I have never written a bad review of a company until now.  (more)

They delivered an engine for me. It appeared to have been dropped multiple times. They damage rendered the engine useless, because the case of the engine was actually cracked from the abuse it took in this shippers care. Unreal how they treated my shipment. Beware and pay more or a more reputable company to ship your belongings.  (more)

I was expecting a shipment and Estes tacking info stated it was arriving on schedule. On the scheduled day of delivery I called them to find out what time it would arrive. They then informed me that I was supposed to call them and make an appointment for the delivery. I was never told that I needed to make an appointment and my business needed this delivery in order to be open for business. I then picked it up myself and upon inspection I saw a minor dent on the item but decided to let it slide. When I got the part back to my business there was damage inside of the product that was only detectable once I assembled it. Overall I am very unsatisfied with the job Estes did. Use another company with a better track record!  (more)

The communication was really excellent and they maintained the professionalism till the end. Customer service was outstanding and provided very friendly, honest information. This was my first experience with using auto transport and I would unquestionably go with them next time.  (more)

I contacted representative at Estes Express Lines about transporting the classic 1955 Ford Fairlane I had just purchased in Pa and deliver to Illinois. We had a very good experience with Estes Express Lines . My car was delivered on the day promised and he was even able to deliver earlier than scheduled to accommodate an important appointment I had. Great job!You guys exceeded my expectations.Very good service at reasonable cost. I'll be recommending Estes Express Lines to anyone I know that needs a car shipped.You guys are the best!Keep up your good work!  (more)

This is my second time using Estes Express Lines and will choose them again the next time I move. My experience with this Auto Transporters was very positive. The service was timely and was pleased at both ends of the transaction from start to finish .Driver updated the status of my car and called me before arrival.driver was very knowledgeable in loading and unloading my car.I am very satisfied with this Transport. I would definitely recommend this company again.  (more)

This was my first time shipping my automobile and Estes Express Lines made it relatively painless. I called the representative, explained my situation and my time schedule. He worked with me and this has been the best move for me. The shipping was smooth and the car arrived on time and unharmed. They kept in touch and the car arrived on time. There were many companies contacted but Estes Express Lines was the right choice! They did a fantastic job. I would recommend to my friends.  (more)