Direct Connect Auto Transport - Review

Outstanding job by this company always kept me informed of where my vehicle was and the status of my shipment.. Highly recommended will ask for them again.. Thanks for a good job!!  (more)

Direct Connect Auto Transport. TOTAL FRAUDS. DO NOT DO BUSINESS WITH THIS COMPANY!!!. They caused $700 damage to my vehicle and refused to pay for it or provide insurance information. They tell you that they are not brokers, BUT THEY ARE. They tell you that they transport using their own trucks, THEY DON’T HAVE ANY. They will give your vehicle to a broken down GYPSY type operator. They will tell you that they are a large company with offices (22) in every major city. NOT TRUE. Their offices are P.O. BOXES, mostly UPS stores. Since when is a P.O. BOX an OFFICE? Since when is a P.O. BOX a pick up or drop off location, as they even state on their website. They operate in TINY OFFICE SPACES in POMPANO BEACH and FORT LAUDERDALE, FLORIDA. All of their local phone numbers (YOUR LOCAL AREA CODE), are redirected to their FRAUD HEADQUARTERS in Florida. BAIT and SWITCH!!! They told me that they deliver in Washington DC and then after they took my money, they said that they don’t deliver in WASH DC. They delivered my vehicle on a street corner in Maryland. It even states on their PHONY WEBSITE that they drop off in Wash DC. Maybe the little man in their PO BOX at the UPS STORE at 1300 Pennsylvania Ave in DC was off that day. FRAUDS, LIES, FALSE ADVERTISING, BAIT and SWITCH. Don’t believe any of their testimonials on line. Everything else about this company is a sham, the testimonials must be as well. I dealt with sweet talking KIMBERLY LUNSMAN, BECKY, and later on with the owner JOHN COSTELAC. I am currently working with State (Florida)), and Federal Agencies. BUYERS BEWARE. SENIOR CITIZENS BEWARE You may contact me at v.sira@aol.com.  (more)

Contacted this company's local office here in FL (954-321-3404) on Wed, 3/5/14, to ask details regarding available pick up schedule. I had contacted other companies prior to contacting this company and wanted to verify two things; availability of pick up and price. I spoke with Mark whom advised with COMPLETE certainty that either Friday/Saturday (3/7-8/14) the vehicle could be picked up and he assured me by indicating 'I've got five trucks coming thru Memphis every day, don't worry, we can pick it up and fit it in.' As the vehicle being shipped is with my family, in TN, I asked my father to contact Mark (as Mark gave me his direct line: 310-256-4554). My father called Mark yesterday, 3/6/14 and he advised he wasn't in the office therefore, to call back the next day early at 8:30 a.m. so they could schedule the pick up and get the vehicle transported. My father did so, signed the contract, and gave his credit card. Only problem is, NOW Mark indicated that the vehicle not only MAY be picked up today, or tomorrow, but that MONDAY seemed most likely. This is not why we chose to go with this company but rather for the flexibility of pick up. My father called me after getting all the details together to tell me what Mark had told him. He told me he had already signed the contract and that everything was set up but they had to call him back and advise 'when' they could pick it up, the vehicle. I told him I was gonna reach out to Mark to find out the details of the pick up. I called the direct line number Mark provided and when he got on the phone my exact words were; "Hi Mark, my name is Robert and you just spoke with my dad about a vehicle shipment from TN to FL and he just signed the contract, well, I'm a little worried/dissapointed because when we spoke earlier this week you indicated with certainty the vehicle could be picked up Fri/Sat and now there's a possibility the vehicle may be picked up on Monday." Without ANY other words being spoken, Mark responded; "Look, we ship 2,000 vehicles a year we don't need your business and I can just cancel the order." I responded by saying; 'Mark, I don't know where you got the impression that I'm trying to be aggressive or rude, but I'm simply calling to discuss the details of the pickup as it's a little different than when we spoke earlier." He responded with; 'WE SPOKE ON WEDNESDAY. OF course the vehicles are gonna fill up," to which I said; "But Mark, you said there were five trucks coming thru. My father called you yesterday to set the contract up but he reached out to you a little too late in the day and you said to call him back tomorrow. I wasn't aware there was a 'contract no later than X date' as when we spoke previously I stressed the reason I called your company was because other companies didn't have flexible pick up schedules." After I said this he said; "Well, I don't need your shit and I'm going to go ahead and cancel your order." I tried to stress to him that in no way was I calling to cancel what had already been set up only to ask about the pick up date. When I told him I didn't want to argue with him and I'd rather just speak with his manager, he HUNG UP ON ME. Not by accident either, because when I attempted to call him back three times in a row, he refused to pick up the phone. When I called the local office number (954-321-3404) I requested to speak to the manager and I was told that Kimberly, the lady I was now speaking to, was the 'most senior person whose been there six years so SHE was the manager.' As I'm explaining what happened, my father received the email of the cancellation of the transport. He called me during my conversation with Kimberly, for which I asked if I could place her on hold and take his call, since he was the one who originally set up the contract. Well, she hung up. I attempted to call the local number 4 more times, and each time they saw my number calling, the call was picked up and immediately hung up on. It was only when I called back the local number and hit option '1' to 'request a quote' so I could speak with someone, wouldn't ya know it, I got Kimberly again. Her attitude had COMPLETELY changed from our first call, refused to acknowledge that our call was dropped/disconnected and even went as far as to explain to me, despite me requesting to file a complaint, that Mark was 'one of their best' and that 'it was probably a personality clash' but that the order had been cancelled. When I expressed that I never wanted the order to be cancelled she never attempted to resubmit the vehicle transport service and flat out refused me service. When I asked whom her supervisor was and how could I get ahold of them, she indicated there 'was no one over her.' I would not do any sort of business with this company and find it a travesty that a veteran such as myself, such as my father and such as my mother, can be treated this way. The vehicle resides closely to Millington Naval Air Station where my mother served in the Navy, faithfully, for over 20 years and continues to serve her country as a government contractor along my father. Please, PLEASE, P-L-E-A-S-E do not stand for this type of service and vote with your dollars by choosing companies with better reputations and customer service, as I surely will. Thank you for your attention and reading.  (more)

DO NOT USE THIS COMPANY! JR RUBIN IS A DISHONEST BROKER! Direct Connect Automobile Transport uses drivers that should not be on the road. Waited over two hours at the pick up location for driver, this was an hour away from agreed upon location because driver had know idea where he was. The auto arrived two days late which is not a big deal at all. The problem was I could not get a hold of the driver for two days and when I finally did he said he would be there in the afternoon. At 7:00PM called him back and he said he wasn't coming to the next day. Here is the kicker, car showed up with $1475 worth of damage and so filthy I couldn't tell what color it was. Now I know things happen but try getting a hold of JR Rubin to get a claim resolved. Now that he has his money refuses to answer his phone or call back. Further, JR told me he knew all the drivers and they were on all responsible and once the vehicle is on the carrier it doesn't move. Not true as the vehicle was in a different place when it arrived. The drivers name is Yoan Sanchez who owns Troya Logistics LLC out of Miami FL. Still waiting to hear from JR or driver to resolve this issue. Would absolutely never use Direct Connect again.  (more)

Thanks for the good service. Will call you on the next one.  (more)