Auto Cars Transportation - Review

Dear Carol This e-mail is to say thank you so very much for making the entire process from start to finish of my car being transported from Florida to NY threw Giant Moving Services. Carol thank you for answering many of my questions and keeping track of my transport. I must admit the Driver Jim from Giant Moving Services took such excellent care in looking over the car, putting the vehicle on the auto transport and taking it off. Jim was friendly and answered many of my questions. Jim picked up the vehicle within one day of placing the reservation with your company. My parents vehicle was shipped from Florida to NY door to door service within 3 days!! I have to say thank you to Auto Cars Transport for giving this move to Giant Moving Services Thank you for being able to keep the total price of the auto transport of my parents car to me extremely reasonable and for for Giant Moving Service keeping their auto transport equipment and truck new, clean and up to date. Again THANK YOU TO THE DRIVER JIM - EXCELLENT CARE AND SERVICE WITH A SMILE. I will definitely be referring your company to others Regards, Maria  (more)

I went online and solicited quotes to move my Ford Focus from Arlington, VA (I live on the other side of the river from DC, literally a stone's throw). Here are a list of some (not all) of the quotes: HIGHWAY AUTO TRANSPORT - $875 Brightstar Transport - $1100 Trinity Auto Transport - $995 PDQ AUTO MOVERS - $1155 Auto Cars Transportation - $1095, $1195 (final quote upon moving for ditching another carrier that wouldn't return my calls) As you can see, ACT didn't give me the lowest or highest original quote. In fact, I went Highway Auto Transport at first because of the low price. However, several days before the trip, I couldn't get a hold of them by phone or email, and they wouldn't return any of my attempts to communicate. So I went with ACT. They added $100 to the quote because the pickup date was so soon. That's not a problem, as every service did the same thing. I get that. So why the one star? Well, I paid for door-to-door service. Attached is part of the signed contract of what door-to-door service means: "Door-to Door" Service means the carrier will get as close to the stated address as is legally and safely possible. Customer and/or his agent agree to meet the truck at a large parking lot for pickup and/or delivery if requested by the transporter. Apparently, as legally and safely as possible meant a 30 minute drive from my house in Arlington. Now, I don't know about other people, but that particular piece of information would have been very handy to know when I was choosing what company to go with. A 30 minute drive away is no longer door-to-door service, but now into the realm of terminal service which is not what I was paying for. I don't know whether it was an honest mistake on the salesman's part, or simply do what it takes to get the sale antics by ACT. I do know that other companies DID mention DC was a problem, and that terminal service might be more appropriate. The one star is for failing to deliver that key piece of information, because had that been mentioned, I would have gone with someone cheaper and just driven the car to a terminal. In the words of Tom, the customer service rep, I am free to write "whatever crappy reviews on whatever crappy sites that I want to. I don't have the power to take off money and I can't do anything more than give you an apology." Tom promised to talk to the salesman who neglected to mention what door-to-door service in DC means, but that other than that there was nothing more he could do. He reiterated several times that "life happens" and that I "should stop complaining and I'll live longer." My advice to Tom is be straight up with customers before you'll make the sale. You'll get fewer reviews like this, and make more money.  (more)