Brent review for Auto Cars Transportation

Review Description

I went online and solicited quotes to move my Ford Focus from Arlington, VA (I live on the other side of the river from DC, literally a stone's throw). Here are a list of some (not all) of the quotes: HIGHWAY AUTO TRANSPORT - $875 Brightstar Transport - $1100 Trinity Auto Transport - $995 PDQ AUTO MOVERS - $1155 Auto Cars Transportation - $1095, $1195 (final quote upon moving for ditching another carrier that wouldn't return my calls) As you can see, ACT didn't give me the lowest or highest original quote. In fact, I went Highway Auto Transport at first because of the low price. However, several days before the trip, I couldn't get a hold of them by phone or email, and they wouldn't return any of my attempts to communicate. So I went with ACT. They added $100 to the quote because the pickup date was so soon. That's not a problem, as every service did the same thing. I get that. So why the one star? Well, I paid for door-to-door service. Attached is part of the signed contract of what door-to-door service means: "Door-to Door" Service means the carrier will get as close to the stated address as is legally and safely possible. Customer and/or his agent agree to meet the truck at a large parking lot for pickup and/or delivery if requested by the transporter. Apparently, as legally and safely as possible meant a 30 minute drive from my house in Arlington. Now, I don't know about other people, but that particular piece of information would have been very handy to know when I was choosing what company to go with. A 30 minute drive away is no longer door-to-door service, but now into the realm of terminal service which is not what I was paying for. I don't know whether it was an honest mistake on the salesman's part, or simply do what it takes to get the sale antics by ACT. I do know that other companies DID mention DC was a problem, and that terminal service might be more appropriate. The one star is for failing to deliver that key piece of information, because had that been mentioned, I would have gone with someone cheaper and just driven the car to a terminal. In the words of Tom, the customer service rep, I am free to write "whatever crappy reviews on whatever crappy sites that I want to. I don't have the power to take off money and I can't do anything more than give you an apology." Tom promised to talk to the salesman who neglected to mention what door-to-door service in DC means, but that other than that there was nothing more he could do. He reiterated several times that "life happens" and that I "should stop complaining and I'll live longer." My advice to Tom is be straight up with customers before you'll make the sale. You'll get fewer reviews like this, and make more money.