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Zippy Shell Moving Headquarters - Review
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Submitted by
J C. Charleston
from
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Subject
: Average customer service
I was contacted by Zippy Shell customer service to discuss my moving experience and concerns I wrote about in my previous Yelp review. Along with a sincere apology and promise to resolve some glaring (labor) issues, I was offered a partial refund of labor costs. Although I am still disappointed in my moving experience, I appreciated that Zippy Shell attempted to make amends. Because of the effort they put forth to rectify the situation, I revised my star rating from one star to three stars. (more)
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Sent : 11/07/22 ,09:56:11 AM
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Submitted by
Travis B
from
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Subject
: Absolutely trash service
This was the single worst moving decision I ever made. Zippy she will contracts out with a third party mover, and never notified them of my move date. My entire move was delayed five days, flights had to be rebooked, housing arranged, and they are offering of compensation was to waive a rental fee of $219 and give $100 for compensation. Absolutely trash service. Recommend against ever using them. (more)
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Sent : 08/10/22 ,12:28:27 AM
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Submitted by
Luis L
from
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Subject
: pleasant and professional
So far so good. We are in between places, so we were looking for movers, trucks, storage etc. Zippy Shell was able to do most of the work. They do partner with movers if you need that service.
They delivered and picked up the shell during the times requested. If they redeliver the shell to our new home with no hiccups, this will be a 5 star experience. (more)
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Sent : 07/06/22 ,23:05:52 AM
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Submitted by
Michelle R
from
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Subject
: Fast And Excellent!
I used Zippy Shell for my move from Chicago to Los Angeles.
Everyone involved was super helpful and great!
Keyonndra was my move coordinator and she was helpful, kind, and very responsive.
She was able to give me my delivery window a couple days early (its an 1 hour time period slotted 24 hours prior to your scheduled move date, and we were hiring movers to help us and needed to know sooner (I wish we had just used Zippy Shell folks)) and coordinated my drop-off date in LA super fast.
The man who dropped off my shell in Chicago was the nicest person I have ever worked with. Very friendly with the drop off and explained the best way to load the truck. He came back 3 hours later to pick up the shell which is when we had asked him to come back.
Our stuff arrived in LA 7 days later, and we were able to schedule the drop-off 3 days after that. So we received our belongings within 10 days total. The 2 men in Los Angeles who helped unload the truck did so in 90 minutes! They were also very careful with our belongings (which included 18 boxes of records - oof!).
Nothing was damaged, and everything was as we packed it into the shell.
If I ever move again (which hopefully would not be for a long time) I will definitely use Zippy Shell! (more)
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Sent : 06/08/22 ,23:41:35 AM
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