RNR Logistics - Review

Worked witth Mary @ RNR Logistics. Moved couple of vehicles from LA to Chicago. Very Honest, lowest price compared to all other vendors, and got the deliveries on-time. Mary was very friendly and helped me get my vehicles moved as per my convenience. Would recommend them to all my friends. Thank you Mary and RNR Logistics for taking care of my move.  (more)

My car was delivered safe & sound so I am grateful to David, the driver for this but I will never use RNR again nor will I ever recommend them to even my worst enemy solely due to their very poor customer service & communication. I hope RNR & Mary use this review as a positive to improve their CS/communication. I had first turned down RNR & decided to go with another auto transport company because RNR does not have a BBB rating. The following business day Mary from RNR called me (after I had told her I was going with another company) & put me in a state of panic telling me that my car was “on the board” & no driver had been assigned to it & it was unlikely my car would be picked up by the date I wanted it picked up. She said at this point in the process I should have the cell phone number of the driver & confirmed date of pickup. She then told me that her private driver was in my area & could pick up the car by Wed, 7/23. At this point I developed a cordial phone relationship with Mary & decided to go with her company. Once I signed the agt my nightmare began. I specifically told Mary that I wanted the car by a certain date (of course weather, etc. being uncontrollable factors) & she agreed that a pick-up on Thu, 7/24 would be sufficient to deliver the car by the date I wanted. Mind you she already told me that her private driver was in my area & could pick up the car on Wed, 7/23 & I told her the car was ready any day/time she wanted. Thu, 7/24 came & went & no communication from Mary as to why the car was never picked up.  (more)