Kimberly review for RNR Logistics

Review Description

My car was delivered safe & sound so I am grateful to David, the driver for this but I will never use RNR again nor will I ever recommend them to even my worst enemy solely due to their very poor customer service & communication. I hope RNR & Mary use this review as a positive to improve their CS/communication. I had first turned down RNR & decided to go with another auto transport company because RNR does not have a BBB rating. The following business day Mary from RNR called me (after I had told her I was going with another company) & put me in a state of panic telling me that my car was “on the board” & no driver had been assigned to it & it was unlikely my car would be picked up by the date I wanted it picked up. She said at this point in the process I should have the cell phone number of the driver & confirmed date of pickup. She then told me that her private driver was in my area & could pick up the car by Wed, 7/23. At this point I developed a cordial phone relationship with Mary & decided to go with her company. Once I signed the agt my nightmare began. I specifically told Mary that I wanted the car by a certain date (of course weather, etc. being uncontrollable factors) & she agreed that a pick-up on Thu, 7/24 would be sufficient to deliver the car by the date I wanted. Mind you she already told me that her private driver was in my area & could pick up the car on Wed, 7/23 & I told her the car was ready any day/time she wanted. Thu, 7/24 came & went & no communication from Mary as to why the car was never picked up.