Future Van Lines - Review

Adam H, my sales guy, was great at his job. He talked me out of all the bad reviews that I questioned him about. I have never written a review so felt it was important to not let anyone else fall into the same mistake. They will tell you whatever you need to hear. Pickup: I was given a 2 day window and was told a dispatcher would call me 24 hours in advance of pickup. On the first day, a dispatcher called me and said the crew would be there in 20 minutes. I told him I was not ready because I did not get the 24 hour notice and he got defensive and told me he called me the day prior. I have an iphone, no one called me or left a voicemail. Delivery Date: Adam H told me my stuff would be delivered between Dec 3-5. On December 1st, I received a call saying that my stuff would not be there until December 11-14. On December 3rd, I got a call in the morning saying my stuff would be here on December 9th. Later that day I got a call saying it would be there the following day (December 4th). I was moving from D.C. to Colorado, I do not understand how there could be so much confusion over when my belongings were going to arrive. Throughout this, Adam was impossible to reach, avoided my calls and emails.  (more)

This was by a landslide, one of the best moving experiences I have had. The last time I went through a major move, I was a kid and had no say in it. I remember them being a lot more stressful and disoriented. Last move I was apart of, I did just as much work as the movers did, which proved to me they were a group of misfits. Luckily Future Van Lines proves to be different. COMPLETELY different. They were able to move all my furniture and boxes themselves. Nothing was harmed, broken, carelessly handled, or mistreated. They delivered everything to my new house intact and unloaded the items in a systematic manner. Every aspect of the move seemed to be carefully planned from the placement of my belongings, to the final phases of walking the things into my new house. They took direction exceedingly well and stuck through the whole move with the same enthusiasm they walked in with. Amen for consistency  (more)