United Road - Review

Abe Pilkington was our contact and point man handling all aspects of pickup and delivery. He did a splendid job and was a pleasure to work with. We were very happy with the service, and with the care of our car. United was very easy to work with regarding pickup and delivery. All around good experience.  (more)

Excellent communication from very friendly representatives. We were updated every day as they let us know the status of our new van. Driver was prompt, courteous, and professional. Vehicle arrived in perfect condition. Would definitely use them again. Thank you so much!  (more)

Did business with United as Autolog. Delivered car damaged with $1700 of repairs. After runaround for 45 days, received check for $500 saying that is the limit of their liability and additional insurance was avaialble. As a 9 year customer I was never told about addtional insurance and I think I should have been. Will never use them aain.  (more)

My car was picked up one day earlier than quoted by broker, which was fine with me. Driver called, give his cell number. I was able to communicate with him about time duration on the trip. Driver had a break down,which prevented the earlier arrival. Driver called to inform me of break down, and gave me a new estimated time of arrival. Timing was perfect. Will recommend this company to others.  (more)

This was an all over bad experience. They tell you it could take "up to 7 BUSINESS days" for the car to be picked up. Well, 7 business days was actually 12 days which was a lot longer than I anticipated. Well, on the 7th business day they started getting really rude. They would put me on hold for 55 minutes and I called from another phone and was told after they picked up after 12 minutes that the person in charge of my order had put me on hold and went home. Awesome! Anyhow, 14 business days later they had someone call 30 minutes before arriving (after being told that they would call 24 hours in advance) to us they were on their way. Well, they showed up and were unable to fit my FJ Cruiser on their car bc it was too big. Go figure a car shipping company wouldn't know what a certain car was and to not look it up or ask any questions about something you don't know about was crazy. No. Basically they just wanted my $850 no matter what. So here it is the 22nd of August and the order was placed on the 5th and now they tell me they have to start this process over in finding a rare three car hauler to pick up my car. And when asked about everything, they don't even have any care that they have ruined our travel plans. They say they will call you back and never do (this has happened numerous times). I just can't believe I am having this much trouble with such a popular company. I only went with this more expensive company bc they said that this route was such a common route and would be no problem picking it up in or before 7 days and delivering it in or before 6 days. I should be getting my car around tomorrow if this hadn't happened but I am still stuck wondering when I will get it. Now I am in the process of trying to get a refund and flying to New York to get it and taking the 1,400 mile drive myself. That's how mad I am at this company. Go with another company. Don't even risk having this experience!!  (more)

Transport was quick and efficient of an expensive vehicle. Really appreciate the low cost and wonderful sevice. Driver was very professional. No damage to vehicle at all. Picked up vehicle 2 days later than was quoted on the phone but delivered vehicle on time so that was even better as less time on the truck. Ordering was simple.  (more)