Ship Your Car Now LLC - Review

Second time I have used this service for cross-country shipping between NJ and LA. Worked with Gary both times and couldnot have gone any smoother - he kept me up-to-date at every step of the process and took the time to explain everything to me. Pick up and delivery were right on time and my VW was handled with a lot of care. Highly, highly recommend Ship Your Car Now. Donot hesitate to reach out to Gary at 954-271-0262.  (more)

Extremely unprofessional. After they told me they lost my order and got me confused with someone else, I expressed concern about vehicles getting mixed up. Their response was �oh yeah, wouldn�t want to accidentally give you one of the 3 Bentleys we delivered yesterday.� Getting a quote from their competitor now.  (more)

I had asked for quotes from many places. They did not provide me a number for a quote by email, so I emailed them back with my "price range" asking if they could quote me around that ballpark figure. The guy who emailed me back (Sean Lent) was extremely rude and told me "Maybe next time you can be more realistic on what a car costs to be moved". Obviously this company is not interested in new customers since I would NEVER do business with a company after being talked to like that. Completely uncalled for.  (more)

Don't even consider. Applied online for a quote for NY to LA. Email quote for $1075. Phone call raised quote to $1200. Was phoned by "Jerry" during first call and he left VM. Called him back and after being stroked he quoted me $1400. When I told him I had lower quotes he told me they were all lying! I said I didn't think it was good business to diss your (unknown) competition but before I could finish the sentence he spat a "Fxxk you" at me. I guess I should have read the existing reviews before wasting my dime.  (more)

left hanging out to dry They screwed me royally......My kid tranferred to a new college in florida.. I needed to send the kids car and dorm stuff in time for the start of school. I contacted Tom and signed an agreement on dec 12th for a car pick up my home on January 4th. Tom assured me that he has trucks and drivers going back and forth from nj to florida and it is absolutly no problem for the pick up on that day..... He would even hold the car for me in florida until we arrived by plane.. Never heard from them until i called on jan 2nd to confirm pickup on jan 4th..... They said that they are trying to locate a driver...... Then they called back my wife and asked if we could drive the car to a driver about an hour away.... We said yes.... We called again on the 3rd ... They were still were trying to find a driver.... Called the owner (tom)on the the morning of the the pick up day on the 4th... Tom said that they are working on it and they will make it happen..... I called at noon and the dispatcher said monday would be the best that they could do... but , we would have to drive the car to meet the driver who would be an hour away.... I told him that we had flights booked on monday morning , so we had no way to drive the car to meet the driver an hour away. He said. He would continue to work on it. At 3:30 on the day of agreed upon scheduled pick up , the dispatcher told me that Monday is the best that they can do.... I reminded him of the flights thatvwe have booked..... He had nothing in the way of a solution. We frantically called around but was unable to find another car transport service on such short notice.... We are now driving down to florida early tomorrow and eating the cost of the airline tickets. Tom knew that i had several cars to be transported from nj to florida every year... Despite that , they never followed up to make sure that they could deliver , they never gave me a coutesy call just to say they may have a problem , they never called me with updates... I had to call them...... They just suckered me in , took me off the market and did not deliver...... Tom absolutly , 100% assured me that they would pick up on the forth...... He over promised and under delivered. So here i am , i lost money with the airline tickets , my kid is freaked out as it is transferring to a new school and i Now got to drive 1,100 miles to florida..... I am so sorry i ever made contact with Tom..... He sounds so convincing and friendly on the phone....... I had never trashed a company before , but these guys have my blood pressure to an all time high...... What they did was just wrong. I had a whole conversation with tom when we booked the transport about our kids , his living formally in Nj and my kid transferring to a school in florida..... If he could not deliver on what he promised , he should not have done so. Tom has good reviews prior to mine..... Must be me. {LESS}  (more)

Received several car quotes, and as “ship your car now” had one of the most reasonable rates and best reviews, scheduled to use this company. Scheduled this pick up about 2 months ahead of time. Originally was quoted 951. About 3 days prior to the pick up date, I’m given a quote of 1125. I ask them if it’s okay to pass for a cheaper price. They say OK, then don’t hear anything from them for a day. 2 days prior to pick up date I start to worry, and call them, telling them to just accept the next quote. They should really let the consumer know if it’s likely that another carrier will give a lower quote, or to accept if it may delay the shipment of the car. Also the higher actual price made me wonder if they give a low teaser price to get people to book, then charge what everyone else is actually charging. I put a deposit down for 150 on credit card, with remainder to be paid at the time of delivery. Pick up was scheduled for May 25 – they were on time. Origin city was Atlanta, GA, and final destination was Dublin, CA. I was quoted a time between 7-9 days for delivery. I figured it would arrive by the latest June 3 (Sunday) factoring in a time frame of 9 days, but just in case email them June 1 asking them for an expected delivery date. They gave me an expected delivery time of June 6 or 7 by the latest. I had not anticipated this, and had no time to extend my rental (as I already returned it). *****I ended up commuting 2 hours EACH WAY Monday to Thursday. I finally get a call Thursday around 2PM saying they will be in Dublin Friday, which made my car A TOTAL OF 5 DAYS LATER than expected. I told the driver that I had to have the car by Friday (for a trip planned) and told them I would meet them wherever they were. We agree to meet at the Sunnyvale station (1.5 hours away). On the way I get a call saying to meet at Santa Clara station (which is a little further) and I agree. I wait at Santa Clara for 1 hour, with several calls from the driver as he is lost. Finally he says he is there, then realizes he accidently went to the Sunnyvale station. About 15 minutes later, he gets to Santa Clara. He takes my car down, then asks for cash or cashiers check. I don’t ever remember being told this.. (Later I check my emails and find one that says pay by CCD—which at the time I thought meant CC, now realize it means pay by cash or cashiers check). I ask him to wait 10 minutes and run to the bank, I come back only to find my car BACK ON THE TRUCK. I ask him why he did this as I told him I was going to be right back, and he thought I wouldn’t have the cash (thinking the bank would be closed), I wait another minute for him to remove my car from the truck AGAIN and pay the cash and drive away. I had called the dispatcher for some sort of compensation with no luck. I ask ship your car now, and they let me know they are asking the dispatcher. I call them again, and they say they will let me know as soon as they hear back. I email them, no response. DO NOT USE SHIP YOUR CAR .. Poor customer service  (more)