Hat Creek Carriers, LLC - Review

Hat Creek Carriers was the contractor involved in shipping my car across the country as a result of a relocation package we got with a new employer. The chain of command went Altair, then Hat Creek, then Starway for this specific transaction. My car was shipped in June 2015 and the driver was over 2 hours late (with no communication from either this company or the subcontractor) to pick it up at the point of origin. The car arrived at the destination a few days later. It was never communicated to me that the driver and companies involved were actually responsible for damaging the tail light of my car (I am told it is just the tail light; however, upon inspection, there are also more scratches, the tail light is still loose, and there is bubbling now to the back paint of my car near the left tail light area). I will NEVER actually know what happened to my car while Hat Creek and Starway were responsible for it. The car was actually missing after we arrived at the point of destination, again with NO communication from Hat Creek, Altair, or Starway regarding the actual location of my car (we thought it was just being stored and had no idea why we could not get it delivered or picked up). About a week later, we were finally informed of the location of what I thought was a parking lot about 30 miles away from my house. It was actually a repair shop and when I called, I was told "my car will be done later today." I had no idea at that point that my car had been damaged. I still have no idea where my car was throughout the move. I have no idea what actually happened to my car and never will.  (more)

This is my first time to use Hat Creek Carriers and I was in fact pleasantly surprised by the totality of service! We did have a little trouble communicating with the driver of the truck, but Hat Creek Carriers kept trying and kept me updated on the arrival time of the car. My Car was picked up and delivered within the required times and I actually enjoyed the whole process at reasonable cost. I have already referred a friend to Hat Creek Carriers, and will continue to refer them when I hear of people looking to transport a car.  (more)

They closely inspected my car and delivered it to my address on time as promised in same perfect condition as the day I gave it to them. Everything went perfect, and my vehicle was still in pristine condition. The car was then delivered to my door exactly on time .I would definitely recommend Hat Creek Carriers to anyone interested in shipping their car.  (more)