Stacey S review for Hat Creek Carriers, LLC

Review Description

Hat Creek Carriers was the contractor involved in shipping my car across the country as a result of a relocation package we got with a new employer. The chain of command went Altair, then Hat Creek, then Starway for this specific transaction. My car was shipped in June 2015 and the driver was over 2 hours late (with no communication from either this company or the subcontractor) to pick it up at the point of origin. The car arrived at the destination a few days later. It was never communicated to me that the driver and companies involved were actually responsible for damaging the tail light of my car (I am told it is just the tail light; however, upon inspection, there are also more scratches, the tail light is still loose, and there is bubbling now to the back paint of my car near the left tail light area). I will NEVER actually know what happened to my car while Hat Creek and Starway were responsible for it. The car was actually missing after we arrived at the point of destination, again with NO communication from Hat Creek, Altair, or Starway regarding the actual location of my car (we thought it was just being stored and had no idea why we could not get it delivered or picked up). About a week later, we were finally informed of the location of what I thought was a parking lot about 30 miles away from my house. It was actually a repair shop and when I called, I was told "my car will be done later today." I had no idea at that point that my car had been damaged. I still have no idea where my car was throughout the move. I have no idea what actually happened to my car and never will.