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Angels Moving Autos - Review
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Submitted by
Milton Dudley
from
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Subject
: A difficult tow made easy
This tow involved the owners who live in France and storing their car at my house. It involved two states which means it had to be done by a transport company before it get to Edys. Each step along the way I was kept abreast of what was happening and what would happen by text message from Edys. This was excellent and I could not ask for a better experience. Towings full and sometimes your anger producing but this case it was a breeze thank you Edys (more)
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Sent : 08/24/24 ,07:07:59 AM
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Submitted by
Lynn Maki
from
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Subject
: They were responsive, timely, honest, and communicated with us every step of the way.
Our car had a steering column failure. We were travelling out of state. We were anxious to have the car transported back to our home state. Angels Moving Autos literally came to our rescue. They were responsive, timely, honest, and communicated with us every step of the way. They were polite, patient and professional We were not left wondering what was happening. During a travel problem that need to be solved with many moving parts Angels really came to our rescue. (more)
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Sent : 05/17/24 ,10:42:29 AM
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Submitted by
Greg P
from
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Subject
: Excellent Job
I contacted many different carriers to transport from a small city in Idaho to Portland Oregon. This company was the only honest, upfront company I spoke to. They jumped right on my request, and found transport very quickly. Great communication, and a fair price. Would use Angels again anytime. Call Dina the owner. She is amazing. (more)
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Sent : 11/03/23 ,05:39:31 AM
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Submitted by
Ann B
from
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: this company is worth the money.
Worth The Money! At twice the cost of what I paid to transport my Porsche last year from Scottsdale to Minneapolis, this company is worth the money. They were efficient, experienced and professional. They were in frequent contact to let me know where they were from the time the car was picked up to the time it was delivered. The enclosed transport truck and trailer were top notch, They were recommended to me through Porsche Minneapolis and I was grateful for the connection. The transport company Penske Porsche in Scottsdale had recommended last year was the exact opposite experience- it was horrible! It great when you can really trust a company to provide the high level experience you are paying for. Happy driving! (more)
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Sent : 09/06/23 ,09:52:28 AM
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Submitted by
Sarah K.
from
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Subject
: They always respond quickly and have the best prices!
My father drove a Triumph Stag that he purchased new. Now that he is 94, he no longer drives the car, and we decided the car would go to my brother who lives in Connecticut. My brothers and I all love that car, and we knew it needed some tender loving care to get across the country. My brother found Angels and arranged for the car to be picked up. Dina and her team were in communication with me all throughout the process, and the carrier, Dmitri, who picked up the car was incredibly helpful and efficient and the whole process of loading took under an hour. It was comforting to see how careful they were and when they left I felt confident the car would make its way across the country safely. Not every car is a beloved family heirloom, but Angels will certainly treat it like it is. If you need a car moved anywhere, The team at Angels will make sure it gets there.
(more)
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Sent : 05/08/23 ,06:51:40 AM
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Submitted by
Elizabeth D.
from
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Subject
: great experience
I just completed a cross country move and almost every aspect of the move was a nightmare EXCEPT for shipping my car with Angels. They were super communicative and my car arrived from the Bay Area to Miami in only five days, which was about half the time they estimated it would take. It was a little pricier than some other companies but I went with them after a friend who used them several times recommended them so highly and I am so glad I did. Every single member of the team and my carrier from TopLine were an absolute delight, so fast to respond, and quelled my moving anxiety with every interaction. I will be recommending them to everybody from now on! (more)
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Sent : 02/21/23 ,13:16:23 AM
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Submitted by
Daniel C.
from
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Subject
: Very Good Service
I was concerned that the car dealer was dragging their heels but once these Angels showed up, my car shipped to me superfast. Very professional driver, very clear communications along the way, and timely drop-off. The actual shipping company was EGE Logistics, and driver was Necmi Okumus.
(more)
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Sent : 12/12/22 ,08:43:00 AM
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Submitted by
Shalice Critton
from
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: Good
I love the customer service. They was on top of letting me know any delays. The driver was on point on letting me know any down time. I would recommend them to anyone. (more)
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Sent : 10/05/22 ,12:13:22 AM
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Submitted by
Janet K
from
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Subject
: Excellent Experience
I have used Angels Moving Autos 3 times now cross country. Eddy and Dina are great and always provide excellent communication every step of the way. Thanks again (more)
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Sent : 06/02/22 ,05:31:28 AM
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Submitted by
Erik
from
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: They Really Helped Me In A Tragic Situation
My father died and left me his classic car. I was living on the other side of the country and angels made this quick and easy for me! This was a time when i didnt have much time or brain space because i was dealing with grief and in one call this was booked and ready to go. Thanks again! (more)
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Sent : 03/08/22 ,06:10:08 AM
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Submitted by
MarkO
from
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: good company
Amanda is the BEST!!! This was my first time transporting a car and I like to do a lot of research so naturally, I was terrified by all the horror stories about shady brokers, crazy delays, and damage to the car in the auto transport industry. Needless to say, I was VERY selective in choosing a professional transport service.
Angels came highly recommended by the dealer I bought the car from and Amanda did not disappoint. Super professional and everything went exactly as described. Absolutely no surprises. She made the process as smooth as possible with timely updates. There was a small 1-day delay but that is still pretty good and not an unreasonable delay.
Sad to see there are negative reviews but my auto transport with Angels went smoothly without a hitch. Car came in perfect condition. I will not hesitate to use them again. Would recommend! (more)
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Sent : 02/11/22 ,23:11:44 AM
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Submitted by
Zach Chha
from
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Subject
: Transportation Was Smooth And Good
2nd time using angels moving and it is still a very smooth and easy going experience. Scheduled my car for pickup within days of my inquiry. Car was picked up Wednesday and delivered Sunday (traveling from CA to MN). Would highly recommend for anyone looking to transport their vehicles (more)
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Sent : 11/09/21 ,06:20:00 AM
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Submitted by
Brenda Prince
from
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Subject
: Excellent customer service.
So glad I was referred to Angels Moving Autos by my girl Kellee Jackson. My car was picked up in Palo Alto, Ca and transported to Racine, Wisconsin in the time frame that I was told. Most importantly there was no damage. If anyone needs a vehicle transported these are the people to call. Thanks a lot Angels Moving Autos. (more)
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Sent : 06/23/15 ,01:03:55 AM
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Submitted by
Tim Porter
from
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Subject
: The worst ever
Angels auto movers shipped my race car from Orange to Portland, the driver eagle trucking damaged my car badly then denied he had Dina Morton was about as helpful as a chocolate watch.The same week she sent a second brand new unpainted body shell across the country on an open trailer when i had at length discussed and paid for enclosed the result was a brand new body shell covered in rust she admitted it was her mistake offer to pay out of her own pocket but as expected then tried to wriggle out of paying.
I would never use this company again nor recommend them two law suits on the way (more)
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Sent : 07/08/14 ,08:27:57 AM
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Submitted by
Dan
from
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Subject
: Dina is the single worst
I've used this company twice and, while it got my vehicle to the place I wanted it, my recent move involved the single-worst customer support experience I've ever had.
Dina, the company's owner, seems to believe that it doesn't matter how terrible she treats her customers as long as the vehicle arrives in good condition. We called her yesterday to receive an update on the status of my vehicle, as we'd been dealing with some issues (the transporters truck broke down for a few days mid-transit). After reasonably requesting an update on the status of our valuable possession (it's a car, it costs a non-trivial amount of money, we're right to want to know where it is), Dina flew off the handle and snapped at us.
At this point, my mother was taken aback and pushed back on Dina's extraordinarily disrespectful tone and language, which seemed to infuriate this woman even more. She finally relented and decided to bring on the transporter point of contact. As soon as this man got on the call, Dina dropped this bomb, with my mother able to hear all of this:
"I have this rude, obnoxious customer on the line. She's probably fat and ugly."
This is no joke. She said this verbatim. I do customer support for a living and I would be fired before I finished the call if I said something like this.
Dina, then texted me, insulting my mother further. My girlfriend and father were both present for this call and corroborated my mother's story; Dina was vile and rude on the call.
I called Dina today to demand an apology for the astoundingly terrible behavior she portrayed and she accused my family and my girlfriend of being liars and insinuated that it doesn't make any difference how terrible she was to us because the car arrived fine.
Do not use this company. I was thinking about posting the name of the carrier here as they did a decent job getting the car over (though they did arrive for pickup two days early; royally screwing up my entire week), but any business that would associate themselves with such an awful manager should not receive your business. Dina appears to have some issues dealing with people; go ahead and check other review sites. You'll note that among the good reviews (likely from people that didn't ask Dina any "rude" questions such as "May I have a status update on my vehicle?") there are many that point out that Dina may be a borderline sociopath. Avoid at all costs. (more)
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Sent : 05/01/13 ,16:14:08 AM
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Submitted by
Robert
from
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Subject
: Disappointed
Dina Giffords was of little help in getting any resolution to the damage that was most definitely done to my car while in transit from a less than reputable company chosen by Angels Moving Autos. I have full documentation from an independent inspector, including photos, clearly indicating that there was no damage prior to shipping, yet I'm left high and dry. My error was to accept delivery in the pitch dark, not in the well lit parking lot I had chosen. I was duped by the driver and dumped by Angels....so much for "being in my corner" I've had to attempt resolution with the transporting company on my own and so will you if there's any damage to your car if you go with Angel's (more)
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Sent : 03/09/12 ,17:59:08 AM
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Submitted by
Linda
from
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Subject
: Great Service
I used this review board to find Angels. I called all the top 5 star companies, and found out that they were all brokers and did not have their own trucks. Dina explained the process thoroughly with patience. The other companies I talked with did not have the time to explain the process to me, they were ready to get my credit card. I am glad I picked Angels, everything went great, I got updates from Sam and Sarah while the vehicle was being hauled, and it arrived safe and sound. Don't be worried, call these guys, they are great! (more)
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Sent : 07/13/11 ,12:57:08 AM
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Submitted by
Nasser
from
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Subject
: Great Service, hard move.
Angels Moving Autos did a great job moving my car from Alaska to Tennessee. Everything went smoothly from pick-up to delivery and the cost was less than I expected. I would certainly use them again. (more)
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Sent : 07/06/10 ,23:58:25 AM
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Submitted by
Shana Price
from
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Subject
: cOMMUNICARTION WAS EXCELLENT
Was contacted by Dina just hours after posting request. She explained the entire opperation from start to finish. Booked vehicle and two days later was contacted by driver with pick-up time. To say the least I was very pleased. My car was delivered on time. Will use again. (more)
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Sent : 07/01/10 ,23:56:37 AM
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Submitted by
Carol
from
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Subject
: Great Customer Service
Wow. Good customer service still exists. This is the 2nd car I have had shipped from Florida to Michigan. Both with Angels Moving Autos. Al I had to do was give Dina the information and then forget about it until the car arrived in the same condition it was picked up in. Dina and the carrier called peridoically to give me updates.
I highly recommend Angels as the means to move vehicles around the country.
Carol (more)
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Sent : 07/01/10 ,22:45:52 AM
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Submitted by
Wang
from
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Subject
: Everything went well!
I contacted them about 10 days before the moving day. A simple call make everything went well within the short period. Good job! Actually the driver arrived one day earlier for delivery; he was waiting for me there. That is really nice.I admire the dedicated work of the members at Angels moving autos. Good rapport is maintained and no single mistake is made from their side. Can trust them for safety! (more)
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Sent : 07/01/10 ,12:40:51 AM
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Submitted by
Steve Martin
from
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Subject
: excessive extra charge
Most of the shift of my truck went just fine. When my truck got to Ohio the driver called and said he was prepared to deliver my truck and could I meet him at Wal-Mart. I said yes. He then said I needed to bring an additional $150. I ask why, he said because my truck would not start because the battery was dead. I ask can I jump start it he said no he would have to do that and it would price $150. By the time I got to Wal-Mart, the truck was on the ground. On the back of the T & M auto Transport Bill of Lading/INVOICE it states. There will be an additional accuse for vehicles that have to be winched onto or off the carrier because they do not have enough power to pull themselves onto the transporter, and for vehicles which become Inoperable during shipment. Vehicles that cannot be driven on or off the transporter under their own power are not insured for any cause. No Exceptions. $150.00. The truck had no problems with starting before or on the day they picked it up, even though there were times it set for a week or extra at a time. (more)
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Sent : 12/28/09 ,15:17:35 AM
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Submitted by
Brittany
from
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Subject
: Success
This is an Amazing company. Very reliable. Would recommend to anyone! Angels moving auto The overrall pick up to drop off was just over 24 hours. They offered me an outstanding rate that no one else even came close to matching. I will use them again in the future. (more)
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Sent : 10/06/09 ,02:39:35 AM
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