Carol M review for Vehicle Shipping Group

Review Description

I needed to ship a van and a motorcycle to Kauai. We spoke to Felicia and she assured us that everything would go smoothly. She told us that they prove motorcycle skids in the cost of shipping, which turned out to not be the case. This severely hurt us because when the time came, the company did not prove skids, and we would have to make our own. Three stars are being given because while Felicia may not of had all of the information needed, the customer service was not terrible and we got our van shipped safely. Our van did take more time than was additionally quoted, but I am not sure that is the fault of the company. Overall I am not thrilled with my experience, but I did get one of my vehicles here safely. They definitely need to better inform their staff on shipping procedures and policies.