Jeff K review for the auto transport group

Review Description

All fine until received quotes from Sean. Advertising says no up front deposit but then when you place the order, all of a sudden a deposit is required. Never pay these deposits because then you are at there Mercy, believe me. I have dealt with numerous Auto shipping brokers before, this ranks right up there with one of the worst. Paid extra for 1-7 day pick up of vehicle. After about 20 days of hearing nothing regarding the pick up I call Sean, he says wow ya he will look into it and will call me back. 2 days later no call back from Sean. So I have to call and call and finally get ahold of Sean again. Sends me to Anthony, says he will see whats going on and call me back. Wow, he actually calls me back, says he has 3 drivers but wants to wait till Thursday to schedule one that way he has a back up. He says he gaurantees a truck will be there at the latest on Saturday morning to pick up vehicle. This will be 28 days since order placed, I am not happy but relieved finally picking up vehicle. Guy I bought the car from says he will call me when they pick it up as I called him to let him know they said Saturday morning at the latest. Saturday morning arrives and guess what, no phone call. I wait until noon and e-mail Sean, he forwards e-mail to Anthony and says Anthony will call me. Guess what again, no phone call, just blew me right off again. I tried calling all weekend but no answer. On Monday, 4/8 I get ahold of Anthony, he acts all surprised, Again he will check into things, doesn't understand, ect. Says he will call me back, again nothing. At this point a month later I am stressed and really upset. Vehicle is only 410 miles away from me, 8 hr drive. I tell them to cancel my order and refund my $130.00. Guess what, no refund yet and it was done thru paypal, I know it takes like 2 minutes to refund. So that's where i'm at, not only did they never pick up the car, they are trying to keep my deposit. Unbelievable, how is this legal for a company operate this way?????