Submitted by
Lynne R.
from
:
Subject
: Great communication and Great service
My experience was quite different from the review
I was moving halfway across the country in March and did not want to drive my car because of its age, so that left very few options. I started looking into auto transportation companies and became pretty discouraged pretty quickly because each company I "investigated" had garnered a lot of bad reviews. From what I gathered, there are two factions when it comes to auto transportation -- the broker, who sells the service to the customer and locates a carrier to pickup and deliver the customers car and the carrier, who handles the actual transportation. A customer deals with the broker, rather than with the carrier, and the lions share of complaints pertained to the fact that the brokers and carriers gave inconsistent information with respect to pickup and delivery dates, thereby leaving the customers without reliable information regarding the services they had purchased. I understand that this sort of thing can be difficult to coordinate, but the number of one-star reviews that I read seemed to suggest this is not just an occasional problem.
When I first read about Lone Star Car Transportation online, the firm was both a broker and a carrier and based on that, I figured the problems that others had encountered with respect to predictability would be minimized, so I placed a call. "Dana" answered the phone and it was Dana who handled my cars transportation from beginning to end.
When I called, I learned that Lone Star had reduced its services to those of a brokerage firm and that concerned me. Dana was so helpful and accommodating, however, that I decided to give Lone Star a try. And I am SOOOO glad I did. Dana did an even better job than I could have anticipated.
We had a very small pickup window before I was scheduled to move and would have had to turn my car over to an associate to oversee the pickup, but Dana managed to find a driver to pick up the car before I left town. She kept in touch with both me and driver while the car was in transport, and after the car was delivered, she contacted me to make sure everything had gone well. I could not have asked for better service, and although Dana is the only Lone Star employee with whom I dealt, I would hope that all employees are equally conscientious.
I was so impressed with Lone Star Car Transportation and the service I received from Dana that I would give the company more than five stars if I could. In short, my experience was excellent and I would not hesitate to use Lone Star agai (more)
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