Horseless Carriage Carriers, Inc. - Review

I have been using Horseless Carriage for many years now. I would not trust anyone with a treasured vehicle, or any vehicle that requires enclosed shipping, other than these guys. Their drivers are all long-time drivers for the company. Not only do they need to be professional drivers, but handling valuable cars like brand new ferraris, maseratis, lamborghinis, and my less valuable but more sentimental antique cars requires an extra level of professionalism. The drivers are always as clean as their trucks. Horseless Carriage reminds me of the good old days when your truck driver was dressed clean and neat, just like your banker! If you ever look inside one of their trucks, you will see that they are spotless, even in the winter. The real white-glove treatment.  (more)

They are on point. You definitely get what you pay for when it comes to high-end transportation. I work for a dealership and we have consistently over the years have used Horseless Carriage as much as possible. They do an absolutely amazing job for us they get the car there on time and safely most important. I would highly recommend them to anybody. Thank you for always taking care our customers.  (more)

I'll let the facts speak for themselves without letting emotion get involved. Let it be stated though that they caused me to miss two large automotive events because of their apathy and tardiness. **** June 24, 2011 - Order Placed. I was told that the pickup would occur the week of 6/26 (the following week). **** June 28, 2011 - I called to check in on the status of this pickup and Horseless Carriage said "definitely before 7/2". FIRST PICKUP RESCHEDULE **** July 2, 2011 - I called to check in on the status of the pickup and Horseless Carriage said "definitely before 7/6". SECOND PICKUP RESCHEDULE **** July 5, 2011 - I called to check in on the status of the pickup and Horseless Carriage said "definitely 7/6". THIRD PICKUP RESCHEDULE **** July 6, 2011 - I called to check in on the status of the pickup and Horseless Carriage said "definitely before 7/9." FOURTH PICKUP RESCHEDULE **** July 9, 2011 - I called to check in on the status of the pickup and Horseless Carriage said "we were supposed to pick it up this weekend?" They finally said "definitely 7/11 or 7/12, probably 7/12". FIFTH PICKUP RESCHEDULE **** July 12, 2011 - The car is picked up. I called to ask the status of my delivery ETA and Horseless Carriage said "your car is the last one on, so it will be the first one off. It should arrive in a couple of days." **** July 14, 2011 - The driver calls me to tell me that Horseless Carriage has re-routed him to his Austin, TX stop before me because that customer wants his car sooner (so did I!!!). FIRST DELIVERY RESCHEDULE **** July 15, 2011 - The driver calls me to tell me that Horseless Carriage has re-routed him BACK to Dallas, TX (a city he had already driven through on the way South) before my stop. I am now the last stop on the truck and my car has been shuffled in and out of the truck at least twice. SECOND DELIVERY RESCHEDULE **** July 16, 2011 - The driver arrives and delivers the car. During delivery he repeatedly leans on the car with his hand covered by a towel. I should mention the driver was not a tiny fellow and not someone you would want to be leaning 300+lbs of body weight onto a fiberglass-bodied car. The only upside of the experience was that the driver was very polite and courteous. This is why they did not get full 1-star from me across the board. Horseless Carriage is not the same company it used to be. I also question the sincerity of some of the recent 5-star reviews which convinced me to use them. I suspect those reviews have been either "bought" or "planted" because there is no way this is the same company that those reviews speak of. **** I would strongly advise looking elsewhere and NOT using Horseless Carriage because: >>Horseless Carriage is unreliable (they blew several committed dates which impacted both my schedule and the seller's schedule multiple times, costing both parties time and money) >>Horseless Carriage is uncaring (front-office and management were often rude, apathetic to their follies, and rushed) >>Horseless Carriage is unprofessional (they called me back a total of one time during the course of the 3 week interaction) >>Horseless Carriage is poorly organized (they over-promise and under-deliver on their core competency) >>Horseless Carriage is dishonest (their management, website and even the telephone hold message informed me that they guarantee door-to-door service and ultimate care of my property and that my car is never shuffled, etc. and this is clearly not the truth) I hope this review saves at least a few people from the frustration, wasted time, and stress that was caused to me by Horseless Carriage. Given the price range of this service (with Horseless Carriage being the most expensive then the next two leading specialist carriers by at least $100) these companies need to understand that their purpose is to provide a problem-free, stress-free, reliable experience. If this continues then I doubt Horseless Carriage will be around much longer. Good luck  (more)

I must definitely start with the customer service that they provided for me and my Family was very pleased with their caring attitude. I would recommend this service to friends in fulfilling their Vehicle Transports needs at anytime and in anyplace. Thanks for the job, well done.  (more)

I was weary reading the reviews of this company but decided on this company due to their rating on this site and a member of BBB. We were delighted with the price and service we received from Horseless Carriage Carriers.My car was picked up at the first available date and was delivered in the same condition as it was in when it got picked up. I am extremely satisfied with the service I received from star transport.I will definitely use this them again in the future and have referred to several of my friends.  (more)

We moved my Dad's 65 mustang and it was a excellent experience. We had first contacted a dissimilar company and canceled as they seemed a bit Shady. Horseless Carriage was gracious, honest and did everything they said they would. The car arrived in perfect condition. The price was excellent considering the distance!! We will absolutely use them once more if the need should occur!  (more)