Submitted by
Shane
from
:
Subject
: DO NOT USE FAST TRACK AUTO SHIPPING!
I made the mistake of believing what they told me. I had a specific window of pickup and delivery a week apart, shipping my non-running classic car from Colorado to Southern California. I clearly told Andrew when he called me that my window was specific , and he assured me there was no problem picking the car up in Colorado and delivering it to our new address in SoCal a week later for $600 ($100 deposit and $500 to the tow company), after we were in our new rental house. The contracted tow driver showed up on time but knew nothing about a delivery a week later. He showed me his contract which stated pick up this day, deliver 2 days later in SoCal. I told him that was not the deal, and they said Fast Track just told them to pick it up and deliver it asap. I had to argue with the driver, then his dispatcher, then Fast Track, and got nowhere. So I had to scramble and ask my brother in SoCal to be home and take possession of the car when it arrived 2 days later, still 45 miles from the contracted delivery address. For this, the tow company dispatcher told me he would knock $50 off the price since it wasn’t going the full distance. Andrew, when I finally got a hold of him, promised to schedule a tow from my brother’s house to my house the next week for $75 and then refund me $50, which would put me at $575 total.
So the delivery happens on time at my brother’s house and he pays them $450 cash for me. At this point I am $550 into a supposed $575 price. There was no reply from Andrew at Fast Track when I called and left messages and no calls to me to let me know when the final tow would happen. Lo and behold, a week later a tow truck just shows up unannounced at my brother’s house. Luckily he was home because he works nights. They were ready to tow it to my house – for $100. So he calls me and tells me they want $100, and had a contract showing that Fast Track said that was the price. They load the car and bring it to my house, and show me the contract, which again was for more than Fast Track promised to me. I had no choice but to pay them the $100 if I wanted my car. So now I am into this tow for 650 dollars, and not one promise or price did Andrew or Fast Track keep other than having contracted tow companies show up. The two tow companies were basically on time and got the job done, and the car was eventually delivered with no damage, but not as promised and not for the quoted price. Repeated calls afterward were not answered or returned, and no refund from Fast Track.
Finally I left an angry message promising to blast them all over the internet for their lies and shifty practices. Not ten minutes later, Dirk called from Fast Track (or was his name Dick? If not, it should have been…). He started to argue with me that no promises were made and that he couldn’t care less about bad reviews, and that the tow companies owed me the difference, not Fast Track. I stood firm and told him that I was promised $75 and was owed at least $50, and that no matter what the tow companies said, I contracted with Fast Track and they were ultimately responsible. Dirk said angrily that he would get back to me and hung up. It’s been over a week now and no refund and no contact.
Look around the internet for real reviews and you will see that this is their common practice. I wish I had first. Fast Track owes me $75 which I’m sure I will never see. They will make any promises to get your money. After that they don’t care. Don’t trust or use this company! Contract with the actual tow companies only, never brokers! Lesson learned the hard way.
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