Milo T. review for Green Van Lines

Review Description

We had a terrible experience with Green Van Lines. Sales process and assessment was very slick and gave us comfort we were in safe hands (despite being more expensive than other quotes), but the quality of the full service pack/unpack was terrible. No inventory documented for a cross country move, so the quote could not be accurately adjusted, furniture assembled incorrectly, bolts missing, items not assembled at all, belongings just dumped without care in the wrong rooms (even a glass lightbulb removed from a lamp and left in childrens clothing.) Very little care packing kitchen knives.. the list goes on. The most frustrating was I waited before reviewing, and spent ages drafting a long email with all the complaints and pictures for the managements attention. After chasing for a response I got three lines saying they had a staff meeting and some interesting discussion about our move and some training takeaways. That was it.. a further email request for feedback or resolution was totally ignored. Once they have your money they really do not care. I would not recommend this company. Moving is stressful enough and you should not be assembling and packing days after a "full service" move.