Chris Houliez review for Garland Movers

Review Description

I had exactly 421 cubic feet to move. I knew the exact volume, because my items had been professionally packed by another mover, and stored during one year in a professional storage place. The only thing Garland Movers had to do was moving the already packed boxes. I had been very clear with Garland Movers about this point, before signing their estimate: « A situation I want to avoid at all costs”, I wrote before they took possession of my belongings, “is you telling me, after loading the items into your truck, that ‘well, it might fit in 421 cubic feet when in crates, but it did not fit in 421 cubic feet in our truck’. If the items fit in 421 cubic feet, and if they are handled by professional movers, there is no reason why they would not fit in the same volume once in a truck… Your reassurance on this point is crucial”. Despite of Garland’s reassurance, a few days after my items were picked by Garland Movers, I got a call from them telling me that the volume they had moved to their NJ warehouse was 621 cubic feet, not 421. They then literally took my items hostage, sending me emails like this one: “would you prefer picking your items up in New Jersey?” (by that time, I already was in NM). I eventually received my items about 6 weeks after they took possession of it, but not without issues: Garland subcontracted the delivery to another company without my consent. Consequence: a box was lost in the process, a box that contained some items that cannot be replaced, including a painting, an expensive knife, and shoes...