Kimberly C review for Ebro Auto Transport Solutions

Review Description

I shipped my car from CA to NJ. Ebro was the actual shipping/driver that was hired by Road Runner Auto transport to move the car. The driver was very responsive during transport. I knew where the car was and received excellent communication about a time span of when it would be delivered. The car was delivered dirty, but unscratched. Thats the end of the positives. Negatives: I realize the moving truck carries 8 sedans, so its no small vehicle and cannot get onto smaller side streets. However, for both pick up and drop off, the driver required that we meet him at a larger street almost a mile away from the addresses. Of course I believe in working with the driver, but you are getting a car. The whole point is that you do not have to walk that mile. At pick up, he pointed out a scratched tire hub, stating that he would have to change the entire tire since that could potentially pop the rubber. He blamed me since he had to make a U-turn in the truck to meet me at the location. Also, he hinted that since he delivered it on a long holiday weekend (because he was a day later than the estimated arrival), maybe I should tip him extra. I HATE people who try to take advantage just because they think their customers are ignorant, so I told him if the tire really was an issue for him, he could take it off, file and solder it, and it had be fine. And if he really had issue with delivering on a long holiday weekend, he should not have 5 other cars to deliver on the truck. The company and their protocol get the 2 stars. The driver himself should get negative.