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United Van Lines - Review

Transport Rankings Review   For  United Van Lines
Submitted by  Lewes   from  :

Subject : Quick, efficient, and explained everything to us.

Colonial did not move us. They subbed it out to Alex and he was absolutely wonderful. The guys were quick, efficient, and explained everything to us. Every time that we were gonna get an extra charge for a box or a long hallway or heavy furniture, they had let us know immediately. The coordinator was very helpful. As a matter of fact, we were having a problem about the mold because we rented an apartment but they would not give us the address. Colonial was very good working with us. They looked around and found us what they call a small size truck, although it did not look small to me, and our furniture and belongings were on it.  (more)

Sent  : 04/24/23 ,11:28:36 AM
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Submitted by  Alice M   from  :

Subject : Not satisfied with customer service

To United Van Lines credit, after posting my previous review, their customer service team reached out and quickly resolved the issues that were still outstanding in our file. Adding a star back for that. Thank you for your prompt response. Now if the company could improve the original experience instead of after the fact, I would consider using the service again.  (more)

Sent  : 09/07/22 ,11:34:31 AM
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Submitted by  Barbara R   from  :

Subject : damaged my things

My move was from MA to CA... Laziest driver I have ever met he was supposedly numbering boxes and wrapped furniture as it was put on the truck. When things arrived there were 4 boxes missing and 3 pieces of furniture broken. The top of antique deal they promised ha have a professional fix. Some idiot put two screws half way in it, there were NEVER screws in this antique, they ruined it. They NEVER put furniture they took apart back together worst moving experience I have ever had.  (more)

Sent  : 07/07/22 ,02:20:56 AM
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