Submitted by
Arnie
from
:
Subject
: Not satisfied with service
Carl at NX Transport, our original contact (and apparently the broker for the transaction), was responsive and helpful in setting up transport of our Audi A4 from MA to FL. Royal Auto Transport, the subcontractor they used who actually transported the car for us, started out fine when Christian, the driver, picked up the car. The following day I received a call from Christian that the rear drivers side window of the car had been shattered. He claimed that it was broken from a bicycle rack on the back seat that got bumped around on rough roads, hitting the glass and breaking it. There is no way that this could have happened for several reasons: 1) there was a heavy fan on top of the bike rack that held it down; 2) the part that he claimed broke the window has a rubber tip on it and was not in a position that could have hit the window with enough force from the side when hitting a bump; and 3) if it was due to hitting rough road as he claimed, the rack would have been propelled upwards, not sideways toward the side window. The only way an 83 foot truck could do that is if it flipped on its side. Finally, the window glass repairman - with over 20 years of professional experience fixing car windows - offered that there is no way that the window was broken from the inside given the amount of broken glass inside the car. He said that if the window had been broken from the inside, the glass would have flown outside of the car, not inside. When we brought this to the attention of Christian and his boss Valdo, they refused to take any responsibility. As the car was on the lower level of the transport truck, we believe that it was either a rock or a piece of something on the truck that hit the window or from the driver backing into something when moving the car that caused the broken window. If you want to use NX Transport, under no circumstances let them subcontract with Royal Auto Transport. (more)
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