Elite Auto Transport - Review

Decided to go with Elite Auto Shipping because it was the only affordable courier that I got a quote on that was not over $1K. I got numerous text messages and phone calls asking if I was ready to ship the vehicle. At the time I was not. We had to change the dates twice which was on us not Elite Auto Shipping. The pricing went up $50 from the intial quote which was not bad. Elite Auto Shipping communicated very well with me but, once I put my deposit down they ghosted me. No updates, no follow ups nothing. The broker assured that I would get that information once everything was confirmed. After a few attempts to text and call the broker to get information on the driver and the actual shipping company I finally got an answer! It took a very unpleasant phone call and email.. mind you they did not call me back or respond to my email but rather texted me. It seems as the company likes texting verses emailing or calling the customer. I thought that was poor customer service. The driver was from P&L Transport Inc. He was able to pick up a day earlier and also delivered a day earlier which worked perfectly. Overall the pick up and delivery was excellent service but, the communication after the deposit was made was disappointing. The company/broker itself needs to work on follow ups with the customer after receiving the initial deposit. If they would have communicated as much as they wanted the sale they would have a 5 star from me  (more)