Steve review for Wolfepack Transport

Review Description

DO NOT HIRE WOLFPACK! They are a scam. You will save money by hiring a Carrier directly. I was willing to pay the brokerage fee because I thought they would help me if there were issues with the Carrier. This did not happen! Wolfepack (Scott) coordinated to pick up my truck earlier than I requested with the promise that it would be ready in Virginia when I arrived. Once Wolfepack set up the brokerage transaction, they were paid and all customer service immediately stopped. The Carrier truck was in an accident and delayed for weeks. I was unable to contact the carrier and did not know where my vehicle was or when it would be delivered. Dozens of phoned calls were not returned. Originally Scott stated that they could get my truck on a new Carrier but he never returned any phone calls after that. I had to get the police and insurance involved because I assumed my truck was stolen after not hearing from Wolfepack or the Carrier for weeks. After 25 days, the truck was delivered (it was supposed to be there in about 3 days). Wolfepack (Scott) said none of this was their fault and not their problem. He told me to check my contract which conveniently did NOT have any delivery date. Completely unprofessional.