Sam review for Viking Auto Transport

Review Description

I hired Viking Auto Transport (a Broker) under Service Agreement # 44331 for a cost of $540.00 on April 7, 2011 to move a 1987 Mercedes-Benz 190D from Alexandria, VA 22305 to Dallas, TX 75206. I dealt with Tony D. (last name never revealed) for this transaction. Tony D. said that a deposit would be charged once a driver had been dispatched and I would be notified via email or phone, when this occurred. I was never notified of any driver assigned to my vehicle. I was advised verbally & via email by Tony D. that the car would be picked up by 04/11/2011 (allow 2 day window). The pick-up date came & went & my car was never picked up. I never received any info from Tony D. or the company until I contacted them on 04/13/2011, at which point I was told that they are working on it and it would be picked up within 48 hours. I waited an additional 2 days & again nothing happened! So again I contacted Tony D. who gave me the same answer that I had been given all along, they were working on finding a driver to pick up the car & I had to continue waiting. At that point, I realized that this was a waste of my time & so I cancelled the order on Friday, April 15th, 2011. I was notified via email on April 15th, 2011 that my $100 deposit would be refunded within 3-5 business days. Five business days went by & my deposit was still not refunded. I contacted Tony D. on April 25th, 2011 to inquire about my deposit, he stated that he would re-submit the request to his accounting department and I should receive an email confirmation of my refunded deposit with 72 hours. Today is Friday, April 28th, 2011 & again I contacted Tony D. about my $100 deposit, his answer was again, "I will submit the request again to our accounting department and that I need to wait another 72 hours for an email confirmation." This is B.S.!! I am not waiting any more for this bogus company! Therefore, I am posting this review. This company gives you a lowball estimate, so they can collect your $100 deposit. When they know full well that your vehicle will never be picked up for the estimate they quoted & you will eventually cancel the order and they will just keep your deposit. In the Viking Auto Transport agreement, it clearly states: "YOU AGREE TO FORFEIT YOUR DEPOSIT IF YOU CANCEL AND A TRUCK HAS BEEN ASSIGNED BY VIKING AUTO TRANSPORT TO PICK UP YOUR VEHICLE(S). My vehicle was never assigned to any TRUCK OR DRIVER and therefore I am DUE MY FULL $100.00 DEPOSIT BACK ASAP! STAY AWAY FROM VIKING AUTO TRANSPORT! THEY WILL SCAM YOUR MONEY & WASTE YOUR TIME! SAM DALLAS, TX