MacDonald review for VIP Transport

Review Description

I truly wish I seen this page BEFORE even dealing with VIP The RUDE guy that works there is Jerry...ryhmes with Larry One of MY daily phone calls to check the status of my vehicle shipment they didnot return my calls either was with JERRY, and when I gave him my name and order number his exact response was WHAT STHE PROBLEM I left my car in storage with a company VIP referred me to, only to find out I had to pay for that storage once I got there. That fair, but it would have been better if VIP had informed me of that.AND the delay I experienced racked up more storage fees Meanwhile, I am waiting to hear from them, calling every couple days or so, and having to extend my car rental. I finally called and spoke with Mike on 9/13, who explained that it was difficult to find other vehicles going to Oregon. He then offered to have it delivered to a major city, which would involve me travelling 2-3 hours to get there. That wasnot an option for me, and his next offer was well, if you want to increase the price. I was APPALLED I cancelled right then, calling back to make certain my $200 deposit was going to be refunded. He assured me it would, not to worry, that it would take 24-48 hours. When I called on Wednesday, 9/19, even giving time for the weekend this was STILL 5 business days later, THREE TIMES he told me you should have it in response to my asking where my deposit was. After telling him three times, I do not have it, he checked, and said that it was done on Monday. This is THURSDAY, and I STILL DO NOT HAVE MY MONEY BACK My bank is more immediate than that I am filing a WRITTEN COMPLAINT WITH THE NEW YORK ATTORNEY GENERAL OFFICE, THE BETTER BUSINESS BUREAU, and any and all other resources available to me as a consumer. I WILL GET MY DEPOSIT BACK, ONE WAY OR ANOTHER.