Abhijit Sen review for United Routes LLC

Review Description

I had shortlisted United Routes LLC after reading a lot of good reviews about the company. Yes, when I called them they sounded professional and nice and their charges were much higher than what the other carriers were asking for but hey, you get what you pay for right?? WRONG !! I paid $978 (it was the highest amongst the rates quoted by the different transport companies). I thought that if I pay more, my car would be take the utmost care of. I was so wrong! First let's start with customer care representative David Tal. He had said that since I was booking quite ahead of time (one week before pickup date), my car would be directly picked up on to the final shipping trailer and would be given the best spot behind the driver's cabin. He lied. When I took delivery in California, I asked the driver how many times my car has been driven off and on the trucks, he said 3 times because first they collect in a smaller truck and they hand it over to a bigger truck and then back to a smaller truck again for local delivery. I am very fond of my car and do not like it to be driven by other people but what can you do when people would lie to any extent to get your business? The unfortunate fact is that I had specifically asked these questions to David Tal before deciding on the company and still he did not honour his word. Next the horrid part, when I took delivery, I checked for external damages and there were none. So I signed the bill of lading saying everything was ok. Imagine my horror when I started driving and found coolant leaking from below !! I immediately stopped driving, called AAA towing and got my car towed to the nearest auto repair shop. They said that the radiator had cracked (they used a coolant pressure equipment to locate exactly where the crack was by) and had to be replaced (cost $321). I contacted United Routes LLC, spoke to David Tal and their operations head Kasey. They asked me to send pictures of the damages. I sent pictures of coolant leaki