Joni S. review for The Car Carrier

Review Description

Our moving company agent recommended The Car Carrier. Everything looked good, from our contact with the office to scheduling pick up and delivery. They called us on the first day of the three-day window and told us the car would be picked up between 7 and 10 PM. It was one of our last nights in our hometown and it was a bummer that we needed to stick around the house to process the car, but such is life. And then they did not come. I had a number, from the person who had called earlier to schedule the pickup, but no one answered the phone and I could not leave a message. I called The Car Carrier and no one picked up there either. The movers were coming for my stuff the next day and I had been stood up by Car Carrier with no information. At 11 PM I left a message for Car Carrier and went to bed. The next morning, my husband was pretty adamant that he would not proceed with this company (reading the Yelp reviews sealed it) and we went to work finding a new company for THAT DAY. Crazy, right? We found one though! We went with Road Runner and they were awesome (I would write a spectacular review for them, but I cannot find them on Yelp. Suffice to say, they booked us same day, delivered our car 3 days later, kept in good contact with us, and they charged less than Car Carrier). I got a call that afternoon from someone wanting to pick up the car, a subcontractor, and they could not tell me if they were working for Road Runner or Car Carrier. So I called Car Carrier to see if this was their person. The woman on the other end knew of my message. In fact, she immediately knew it was me and referenced my voicemail. But no one from their company had reached out all day, even though they knew I had been stood up. She gave me a long story about why the agent had not picked up the car after all, but it does not matter. YOU NEED TO CALL AND LET ME KNOW what is going on because thats all it would have took. Instead, I hung around all night waiting to hear from someone about anything. So that is our Car Carrier saga. We got out quick. I am relieved.