Jose review for State By State Transporters

Review Description

Well it all started with a call from Kate from State by State Transporters offering to pick up my F250 from Florida. I spoke with Kate over the phone and told her I needed that truck to be picked up within that same week to which she replied that if I went ahead and signed the contract they would pick it up within that time frame. Well that time came and passed and my truck wasn't picked up. They did not return most of my emails and the ones they did they supposedly had someone on their way when I had yet heard of a driver. 10 days passed and on about the 12th day I finally get a call form a driver asking for more time which was unacceptable. I cancelled my transaction and had a friend pick up the truck instead after I had quite a bit of storage fee I owed due to State by State's bad service. I called and spoke with someone at their office and explained to them the situation and they said they had mailed me a check. All this taking place back in February mind you. Well call after call was met with excuse after excuese from "The check is in the mail and headed your way" to "we sent the check to the wrong address well cancel and mail you a new one" Was even given a voucher number ( #6524) Well I finally got tired of getting the runaround and opened up a case with the better business bureau almost 3 months of hassling with these people. I just don't understand how a business will burn themselves over a $175.00 deposit they decide to keep for a service they never provided. Steer clear of these individuals and if you still decide to do business with them DO NOT believe a word that comes out of their mouth. Make sure you get everything in writing, pickup dates and everything, as they are known for their dishonesty. Don't just take my word for it do a little research and you'll see there are many others going through what I am. Matter fact this is a quote taken from the Better Buisness Bureau's web site "Our files contain a pattern of complaints from consumers alleging State by State Transporters fails to secure a driver, per broker agreement. These consumers have also reported difficulties receiving a refund from State by State Transporters."