five star review for South Beach Transport

Review Description

ON MAY 4, 2012 I REQUESTED FOR A LICNOLN TOWN CAR TO BE MOVED FROM LONG ISLAND, NEW YORK TO SAN DIEGO, CA. I GAVE JIM MY CREDIT CARD DETAILS FOR THE TOTAL OF $1,099 AND WAS TOLD A BROKER FEE OF $200 WOULD BE INCLUDED. I CALL BACK DAILY TO FIND OUT THE STATUS OF MY CAR UNTIL MAY 8TH. FIRST OFF I BOUGHT THE CAR OFF OF COPART AN ONLINE AUCTION NOT RUNNING CONDITION AND IT WAS IN THE DISRCIPTION THAT THE CAR WAS NOT RUNNING AS WELL MENTIONED OVER THE PHONE TO JIM. I PATIENTLY WAITED UNTIL MAY 8TH, CALLING DAILY, THE MORNING OF THE 8TH I TEXTED JIM TO FIND THE STATUS OF MY VEHICLE TO SEE IF IT HAS BEEN MOVED YET. HE MENTIONED HE FOUND A CARRIER FINALLY FOR $1250. $150 MORE THAN EXPECTED, BUT I AGREED. COME TO FIND OUT BY TEXTING JIM AGAIN A FEW HOURS LATER THAT HIS SUPERVISIOR TIM MITCHEL HAS FIRED JIM STEVENS. JIM STEVENS WAS THE ONE THAT HELPED THE MOST AND WAS ON TOP OF EVERYONE TRYING TO GET MY VEHICLE TRANSPORTED, BECAUSE THEN THE CARRIER WANTED TO BUMP UP MY PRICE ONCE AGAIN. SIX HOURS LATER I WAS CONTACTED BY TIM MITHCEL (SUPERVISOR) AND WAS TOLD THEY HAD LET JIM STEVENS GO. I HAVE NO IDEA WHY, WHEN HE WAS THE ONE THAT HELPED. TIM EXPLAINS TO ME THAT WE HAVE TO BUMP UP THE PRICE EVEN MORE TO GET THIS CAR MOVED OTHERWISE THE CAR IS GOING TO KEEP SITTING ON THE BOARD. WELL THE PRICE IS GOING TO BE $1,550 I LAUGHED AND SAID NO WAY, THIS IS ABSURD! HOW COULD THESE ASSHOLES PLAY WITH THERE CUSTOMERS THIS WAY. HE EXPLAINED A NON-OPP VEHICLE IS AN ADDITIONAL $200, BROKER FEE $200. JIM EVEN OFFERED TO REDUCE MY BROKER FEE TO $150 BECAUSE THE CARRIER WANTED MORE TO WORK WITH ME AND GET MY VEHICLE MOVED. THE SUPERVISOR DIDN'T EVEN NUDGE. I TOLD TIM MITHCHEL ( SUPERVISOR ) TO FORGET IT! AND HE SAID YOUR VEHICLE HAS BEEN SITTING ON THE BOARD YOUR GOING TO GO THROUGH THIS WHOLE PROCESS AGAIN SO GOOD LUCK IF YOU WANT TO FIND SOMETHING IN A SARCASTIC VOICE AND HANGS UP BEFORE I COULD SAY ANOTHER WORD. VERY DISSAPOINTED/ANGRY I NOW HAD TO GO THROUGH THE WHOLE PROCESS ONCE AGAIN AND START FROM SCRATCH. CUSTOMER SERVICE IS HORRID. BTW I HAVE BEEN CHARGED $20 STORAGE FEE BY COPART ALL OF THIS TIME BECAUSE SOUTH BEACH TRANSPORT HAS NOT MOVED MY VEHICLE. I CALLED UNITED CAR TRANSPORT MAY 8TH, AND GUESS WHAT! CUSTOMER SERVICE WAS EXCELLENT THEY TOLD ME FOR $1,350 THEY COULD GET MY CAR MOVED WITHIN 24-48 HRS. HANNA AT UNITED CALLED ME AT 6 A.M. TO MENTION SHE ALREADY HAS A DRIVER THAT HAS PICKED UP MY VEHCILE AND SHOULD BE HERE IN LESS THEN A WEEK! STRESS FREE AND PROMPT. I WOULD HIGHLY RECOMMEN UNITED CAR TRANSPORT!. PLEASE SAVE YOURSELVES FROM THIS DISASTROUS MESS, STAY AWAY FROM SOUTH BEACH TRANSPORT.... I HAVE VEHCILE'S TRANSPORTED 1-5 TIMES A YEAR AND NOW WILL CALL UNITED CAR TRANSPORT RIGHT AWAY!