Tony review for Rock Bottom Rate Transport, LLC

Complete Review details by Tony
  • Posted By :   
  • Posted On :   
  • Posted From :   Florida
  • Review Title :   I Still Can't Believe
  • Star Rating :   
  • Rating:   0 Out of 5
  • Quote or Order ID :   2386
  • Origin :   Massachusetts
  • Pickup :   Never
  • Destination :   Georgia
  • Delivery :   Never
  • Honesty :   Poor
  • Knowlegeable :   Poor
  • Hold Times/Promptness :   Poor
  • Overall Customer Service :   Poor

Review Description

Absolutely Horrible Service! I am a military service member who was moving a truck to Florida changing duty locations. I signed a 7 business day contract to move the truck which would have ensured that it be picked up 3 day prior to me having to relocate to Florida. When I call and emailed on day 7, I was told that "the truck had problems and there was weather" but was told the truck would move soon. On day 9, I called after many emails that never gave me any specifics of when the truck would move. I was then told that if I paid an additional $200 that the truck would have a better chance to be picked up quickly. There is a saying...fool me once, shame on you, fool me twice, shame on me that applies here. I instead requested that the order be cancelled and my deposit refunded. Due to their unprofessionalism, I had to change all of my travel arrangements for both me and my family, plus I had to buy a last minute plane ticket to Boston to pick the truck up myself and drive to Florida costing my over $1500! The sad thing is all Mike had to do was tell me in advance that he had underpriced the move, and I could have made different arrangements and avoided this confusion. Now I am out of my $1500, and my deposit which has yet to be refunded. I was told it would be 21 business days from the order cancellation to receive my refund, but we are now at 29 day and counting and mysteriously I cannot get a return to my numerous phone calls and emails. This is really sad to be victimized like this. The only good thing i have going for me is that I am an attorney; i now live close to FT Myers; and I am patient... :-)

Total Review for Rock Bottom Rate Transport, LLC  : 20      View All