Lani review for RoadRunner Auto Transport Inc.

Review Description

Worst car transport experience ever. (and have shipped cars in and out of Alaska more than a few time). My car still hasn't even been put on ground transport out of Tacoma, and is already 10 days overdue. Communication by the company? Zip. (unless they're getting money). I made 95% of the phone calls to them to try and find out what was going on. They rarely ever called me back, even when they said "we'll look into that, someone will call you right back". Never happened. While still in Anchorage, prior to being taken to the port, they had no clue where the car even was, even though they had contracted for it to be picked up. They picked it up on a Thursday, and then (when I'd call to find out details) they'd say, "well you dropped it off Friday". And I'd say "I didn't do anything, your company picked it up". They confused that several different times and they missed the first sailing. Then had several different (often conflicting) stories as to why it missed the first sailing. The first, and only thing "they" did right, was pick it up on time. Since then, it's been all over the map, and very poor service. I hope my car will arrive at some point, but I've pretty much given up hope at this point. Don't use these people, they're the worst of the worst.